Did he (Greg) give any indication when we can connect to helm?
I am on a shared account by the way and luckily we are up and running again -
email ok, ftp ok and able to connect via Navicat to the MySQL Database server.
But NO helm.
How busy is he at the moment? I need a 2nd database.
Kind regards
Anthony Katgert
> I talked to Greg right before Shabbos and he gave me a breakdown of
> what happened:
> ---
> 1. I requested support on an swsoft product.
> 2. I was instructed to upgrade as that issue I had was addressed in
> the upgrade to 4.0
> 3. I have been around long enough to know that you never load the
> first release of a new product with out testing.
> 4. I installed VZ on three servers at my home. I tested all aspects of
> the software creating migration clone etc.
> I had no problems outside of path issues on the virtuozzo back up - I
> use network drives and they want it on the same server
> 5. I tested a single production server before running the network
> install that same Firday.
> 6. Everything seemed fine so we proceeded, (we being myself and SWSoft
> technician) to upgrade the rest of the server.
>
> THE FALL OUT
> It took about 6 hours before I noticed that things wee starting to
> bounce on my monitor page.
> But noting made sense, stuff was all over the place.
> I first assumed denial of service attack but was wrong.
> It was simply the VZCORE.SYS drivers becoming more an more corrupted.
> As this took place the server got more un-stable and then the first
> BSOD.
> Next thing I know I am dancing in a sea of blue screens.
>
> ---
> So do I plan to stay with AHPHosting? Yes. Do I blame them for what
> happened? No. Could this have happened to anyone? Yes. Are SWSoft in
> trouble? Most probably. Greg isn't the only one bitten by this, just
> the one we see.
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