Sean, Well you can count me in as one who whines then...
No seriously, I recall ringing M$ about a glitch with Windows XP a serious problem, yeah I should have know better, but because I was doing the right thing in reporting the problem M$ wanted to charge me for the privilege of reporting the problem, so I promptly said ok, and hung up. But on another note, I find support a problem with larger companies. And for the average developer/consumer its normally very steep support, now I can't vouch for MM and how much they charge I have never had to use it and hopefully lets say I hope I don't need too. Because I strongly believe that if a company wishes to release a product that is buggy to begin with then the support should be offered free of charge, depending on the support needed of course. But thanks to lists like this one, its good to know that many of us out there can normally give some advice after having been there before. Regards Andrew Scott Technical Consultant NuSphere Pty Ltd Level 2/33 Bank Street South Melbourne, Victoria, 3205 Phone: 03 9686 0485 - Fax: 03 9699 7976 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean Corfield Sent: Thursday, 31 March 2005 4:28 PM To: CFAussie Mailing List Subject: [cfaussie] Re: OT: Anyone here use FLEX? On Thu, 31 Mar 2005 14:12:55 +1000, Andrew Scott <[EMAIL PROTECTED]> wrote: > Well I think it would be wise to take a page from Microsoft's books > then, and charge for support!! Macromedia do charge for support. Lucian's email mentioned the Gold Support package in that Flex starter kit. Individual support incidents are charged or you can buy different levels of support for any of the products. But you'd be surprised how many people won't buy support and whine about companies charging for it... -- Sean A Corfield -- http://corfield.org/ Team Fusebox -- http://fusebox.org/ Got Gmail? -- I have 50, yes 50, invites to give away! "If you're not annoying somebody, you're not really alive." -- Margaret Atwood --- You are currently subscribed to cfaussie as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] Aussie Macromedia Developers: http://lists.daemon.com.au/ --- You are currently subscribed to cfaussie as: [email protected] To unsubscribe send a blank email to [EMAIL PROTECTED] Aussie Macromedia Developers: http://lists.daemon.com.au/
