Ya know, that's what great about the internet. You can go on and find someone's boss and talk to them. I've done it and it works. I always get the persons name I'm talking to right of the bat. If there is a problem I at least have their name. Usually if they give you their name they are more civil. Rich "66 Malibu ACES # 5066 ----- Original Message ----- From: "Craig A. Ellis" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Wednesday, November 13, 2002 1:44 PM Subject: RE: [Chevelle-List] Why OPG Sucks
> I'm sad to say that I think Dave is correct. Some years ago you could > get some action with a disputed charge but times have changed. What you > get at MC customer service is some gal in New York who speaks "almost > English" and, when the day is done, you'll either pay or get a black > mark on your credit report. Anyone is free to do as they wish, of > course, but I would not rely on Mastercard to intercede with Gateway or > Dell or any other large company. They learned long ago which side of the > transaction the butter is on... > > I think MC has some leverage with small dealers but not these big > computer companies. BTW, Gateway has the whole dispute process down to a > fine art - they are experts at this game. They KNOW the law and they > really don't care if you are a customer or not. When I politely asked to > speak with a manager about "the problem", the girl on the phone said > "No". When I "insisted", she said "No". I almost laughed - how are you > going to counter that? They simply refuse to let you escalate the > situation. When I told them I'd dispute the charge with MC, the girl > chuckled and said "good luck". No kidding. I was angry for a couple > hours but, in the end, I realized I can't win this one. > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:owner-chevelle-list@;chevelles.net]On Behalf Of Dave Corgill > Sent: Wednesday, November 13, 2002 12:57 PM > To: [EMAIL PROTECTED] > Subject: RE: [Chevelle-List] Why OPG Sucks > > > At 10:42 AM 11/13/2002 -0500, you wrote: > > >get rid of their mistake. They can get away with it because they've > >already charged your credit card and they know the card companies will > >not back you up - they do too much business with them to risk it. > That's > >what my partner calls "the gen-x ethic". It's all about what you can > get > >away with. When I asked Gateway why they don't disclose this shipping > >thing they said "because we don't have to". Now that's bold, people. > > > > > > Yep, the days of your credit card company "protecting" you are > long gone! 15 yrs ago if you disputed a charge they would debit > the vendor until they proved the charge was right. > > Now-A-Days credit cards just put the charge on "hold" for a > while until YOU make the vendor admit the charge was wrong, > if they don't you have to pay it! You have to call the vendor > & get them to call the credit card company & say the charge > was bad. Think you, after hrs on hold can get a bogus charge > removed by the vendor that did it, your odds are better betting > on F**D's are better than Chevy's ;) > > > > [EMAIL PROTECTED] & The Doberman gang in Dallas (Taxes) > Dave's Doberman page http://www.geocities.com/Athens/1877/ > Doberworld home page http://www.geocities.com/Athens/1878/ > El-Camino/Chevelle page http://www.geocities.com/Athens/1876/ > My Machine Shop http://cncshop.8m.com > > > ----------------------------------------------------- > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > > ----------------------------------------------------- > To Unsubscribe please visit www.chevelles.net/list.html > To start a new topic, send mail to: [EMAIL PROTECTED] > ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
