On Fri, May 1, 2009 at 11:01 AM, Jason A. Spiro <[email protected]>wrote:
> On Fri, May 1, 2009 at 2:06 AM, Peter Kasting <[email protected]> > wrote: > > IRC is absolutely the wrong > > method for support. Encouraging that makes everything worse. > > Why is it a bad method for support? Because it's roughly one-to-one. We want something that is roughly one-to-ten-million. This is precisely what all our existing support mechanisms try to achieve. we can require that people search the forum archives > before asking questions in #chrome. No, you can _tell_ people to search archives. You can't require that they do, that I know of. If non-Googlers want to help with support, contributing to our existing forums is far better than finding ways to get people to use IRC. The cost/benefit test doesn't come close to passing. PK --~--~---------~--~----~------------~-------~--~----~ Chromium Developers mailing list: [email protected] View archives, change email options, or unsubscribe: http://groups.google.com/group/chromium-dev -~----------~----~----~----~------~----~------~--~---
