#chromium is a channel for Chromium project contributors, not a
support channel. We will not be making any changes to direct users
there for support.

-Ben

On Fri, May 1, 2009 at 11:01 AM, Jason A. Spiro <[email protected]> wrote:
>
> On Fri, May 1, 2009 at 2:06 AM, Peter Kasting <[email protected]> wrote:
>
> ...
>> IRC is absolutely the wrong
>> method for support.  Encouraging that makes everything worse.
>
> Why is it a bad method for support?
>
>> Some people will do things wrong.  The number of people who are doing things
>> wrong by joining the wrong IRC channel, a communication method which didn't
>> so much stop being relevant for normal people as much as _never start being
>> relevant_ for normal people, is vanishingly small.
> ...
>
> Correct -- most people don't use IRC -- but you can install a Mibbit
> web-IRC gateway applet on the Chrome support site, similar to what
> Mozilla has done on their site.  That will allow more non-geeks to use
> IRC.  Also, we can publicly log the channel, to make the archives
> searchable; also, we can require that people search the forum archives
> before asking questions in #chrome.
>
> >
>

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