Richey wrote:
I've got a customer with a T1. They have been bought out by a large hotel
chain. They are pretty much demanding that they have SNMP full read access
to our router that is at their location as well as a copy of the config for
the router. This is not their router, it is ours and we fully manage our
router and hand them Ethernet. This seems a little odd that they want
access to our gear, and I am not too keen on giving them access unless they
are willing to accept some responsibility. They don't want to accept any
responsibility for the access they would have to this box. They say that
Verizion and AT&T don't have any problems giving them this kind of access to
their gear.
Any thoughts from the group?
My inclination would be something similar to, "Hell no!"
Do you have a written contract that covers any of these issues? If so,
and they indeed still want that kind of access, they will have to accept
your terms. Otherwise you're leaving yourself open to situations where
they repeatedly screw with the router and you have to repeatedly fix the
issues they generate without charge.
Just the diagnosis time, alone, could be significant.
Peace... Sridhar
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