EFA and RMA are different.
We all know what RMA is.
When you EFA, you get your replacement part. However, you get a specific
address and shipper for your EFA. We've actually had private couriers
show up before. This needs to be arranged IN ADVANCE of your RMA.
Otherwise it goes to regular Cisco. Once your EFA part is picked up. It
goes to a secret and magical place where Wizards and Alchemists who only
speak in assembler will ride in on Unicorns and magic carpets to receive
your part. They will conjure up spells of enlightenment and cast out the
demons that possessed your part. Then, you will get an official writeup
from the Magistrate explaining what the issue was.
We've had a few good ones. Including "solar flares caused your device to
poop"
-Hammer-
"I was a normal American nerd"
-Jack Herer
On 2/23/2012 7:34 AM, Gmail wrote:
Ok. Before the RMA? Cisco will give us which kind of report? Depend on what?
Thanks and regards,
Xu Hu
On 23 Feb, 2012, at 21:10, "Arie Vayner (avayner)"<[email protected]> wrote:
Hi,
You need to request this from the TAC engineer BEFORE you start the RMA process.
Arie
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of ??
Sent: Thursday, February 23, 2012 13:00
To: [email protected]
Subject: [c-nsp] Cisco EFA progress
Hey Guys,
Is anyone know the EFA progress of Cisco RMA?
The customer need us to do the analysis, they need the EFA report.
Thanks and Regards,
Hu Xu
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