It's not a subscription based service or anything like that. Normally an
EFA is something that is agreed upon between the customer and the TAC
engineer and a few other folks. The decision is made (usually
originating from within Cisco) that something is odd with this
particular widget and they want to examine it in more detail. It's not a
common thing at all. You can request an EFA but if TAC (or your account
team) or whoever doesn't agree I'm not sure what the process would be.
The few EFAs I've seen have been at the request of Cisco based on a
piece of hardware meeting a certain criteria.
-Hammer-
"I was a normal American nerd"
-Jack Herer
On 2/23/2012 9:04 AM, Gmail wrote:
Thanks, Jack. Understood! Do we need to buy any special service from Cisco, not
just SmartNet? Because it will cause much more Cisco resource!
Thanks and regards,
Xu Hu
On 23 Feb, 2012, at 22:28, -Hammer-<[email protected]> wrote:
EFA and RMA are different.
We all know what RMA is.
When you EFA, you get your replacement part. However, you get a specific
address and shipper for your EFA. We've actually had private couriers show up
before. This needs to be arranged IN ADVANCE of your RMA. Otherwise it goes to
regular Cisco. Once your EFA part is picked up. It goes to a secret and magical
place where Wizards and Alchemists who only speak in assembler will ride in on
Unicorns and magic carpets to receive your part. They will conjure up spells of
enlightenment and cast out the demons that possessed your part. Then, you will
get an official writeup from the Magistrate explaining what the issue was.
We've had a few good ones. Including "solar flares caused your device to poop"
-Hammer-
"I was a normal American nerd"
-Jack Herer
On 2/23/2012 7:34 AM, Gmail wrote:
Ok. Before the RMA? Cisco will give us which kind of report? Depend on what?
Thanks and regards,
Xu Hu
On 23 Feb, 2012, at 21:10, "Arie Vayner (avayner)"<[email protected]> wrote:
Hi,
You need to request this from the TAC engineer BEFORE you start the RMA process.
Arie
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of ??
Sent: Thursday, February 23, 2012 13:00
To: [email protected]
Subject: [c-nsp] Cisco EFA progress
Hey Guys,
Is anyone know the EFA progress of Cisco RMA?
The customer need us to do the analysis, they need the EFA report.
Thanks and Regards,
Hu Xu
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