Thanks, Jack. Understood! Do we need to buy any special service from Cisco, not just SmartNet? Because it will cause much more Cisco resource!
Thanks and regards, Xu Hu On 23 Feb, 2012, at 22:28, -Hammer- <[email protected]> wrote: > EFA and RMA are different. > > We all know what RMA is. > When you EFA, you get your replacement part. However, you get a specific > address and shipper for your EFA. We've actually had private couriers show up > before. This needs to be arranged IN ADVANCE of your RMA. Otherwise it goes > to regular Cisco. Once your EFA part is picked up. It goes to a secret and > magical place where Wizards and Alchemists who only speak in assembler will > ride in on Unicorns and magic carpets to receive your part. They will conjure > up spells of enlightenment and cast out the demons that possessed your part. > Then, you will get an official writeup from the Magistrate explaining what > the issue was. > > We've had a few good ones. Including "solar flares caused your device to poop" > > -Hammer- > > "I was a normal American nerd" > -Jack Herer > > > > On 2/23/2012 7:34 AM, Gmail wrote: >> Ok. Before the RMA? Cisco will give us which kind of report? Depend on what? >> >> Thanks and regards, >> Xu Hu >> >> On 23 Feb, 2012, at 21:10, "Arie Vayner (avayner)"<[email protected]> wrote: >> >>> Hi, >>> >>> You need to request this from the TAC engineer BEFORE you start the RMA >>> process. >>> >>> Arie >>> >>> -----Original Message----- >>> From: [email protected] >>> [mailto:[email protected]] On Behalf Of ?? >>> Sent: Thursday, February 23, 2012 13:00 >>> To: [email protected] >>> Subject: [c-nsp] Cisco EFA progress >>> >>> Hey Guys, >>> >>> Is anyone know the EFA progress of Cisco RMA? >>> >>> The customer need us to do the analysis, they need the EFA report. >>> >>> Thanks and Regards, >>> Hu Xu >>> _______________________________________________ >>> cisco-nsp mailing list [email protected] >>> https://puck.nether.net/mailman/listinfo/cisco-nsp >>> archive at http://puck.nether.net/pipermail/cisco-nsp/ >> _______________________________________________ >> cisco-nsp mailing list [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-nsp >> archive at http://puck.nether.net/pipermail/cisco-nsp/ >> > _______________________________________________ > cisco-nsp mailing list [email protected] > https://puck.nether.net/mailman/listinfo/cisco-nsp > archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
