Ok. Thanks, Hammer. Yesterday, we upgraded the 7609-s IOS, after reload one es+t line card cannot up. Then the customer need us to provide EFA. Thanks for your information.
Thanks and regards, Xu Hu On 23 Feb, 2012, at 23:46, -Hammer- <[email protected]> wrote: > It's not a subscription based service or anything like that. Normally an EFA > is something that is agreed upon between the customer and the TAC engineer > and a few other folks. The decision is made (usually originating from within > Cisco) that something is odd with this particular widget and they want to > examine it in more detail. It's not a common thing at all. You can request an > EFA but if TAC (or your account team) or whoever doesn't agree I'm not sure > what the process would be. The few EFAs I've seen have been at the request of > Cisco based on a piece of hardware meeting a certain criteria. > > -Hammer- > > "I was a normal American nerd" > -Jack Herer > > > > On 2/23/2012 9:04 AM, Gmail wrote: >> Thanks, Jack. Understood! Do we need to buy any special service from Cisco, >> not just SmartNet? Because it will cause much more Cisco resource! >> >> Thanks and regards, >> Xu Hu >> >> On 23 Feb, 2012, at 22:28, -Hammer-<[email protected]> wrote: >> >>> EFA and RMA are different. >>> >>> We all know what RMA is. >>> When you EFA, you get your replacement part. However, you get a specific >>> address and shipper for your EFA. We've actually had private couriers show >>> up before. This needs to be arranged IN ADVANCE of your RMA. Otherwise it >>> goes to regular Cisco. Once your EFA part is picked up. It goes to a secret >>> and magical place where Wizards and Alchemists who only speak in assembler >>> will ride in on Unicorns and magic carpets to receive your part. They will >>> conjure up spells of enlightenment and cast out the demons that possessed >>> your part. Then, you will get an official writeup from the Magistrate >>> explaining what the issue was. >>> >>> We've had a few good ones. Including "solar flares caused your device to >>> poop" >>> >>> -Hammer- >>> >>> "I was a normal American nerd" >>> -Jack Herer >>> >>> >>> >>> On 2/23/2012 7:34 AM, Gmail wrote: >>>> Ok. Before the RMA? Cisco will give us which kind of report? Depend on >>>> what? >>>> >>>> Thanks and regards, >>>> Xu Hu >>>> >>>> On 23 Feb, 2012, at 21:10, "Arie Vayner (avayner)"<[email protected]> >>>> wrote: >>>> >>>>> Hi, >>>>> >>>>> You need to request this from the TAC engineer BEFORE you start the RMA >>>>> process. >>>>> >>>>> Arie >>>>> >>>>> -----Original Message----- >>>>> From: [email protected] >>>>> [mailto:[email protected]] On Behalf Of ?? >>>>> Sent: Thursday, February 23, 2012 13:00 >>>>> To: [email protected] >>>>> Subject: [c-nsp] Cisco EFA progress >>>>> >>>>> Hey Guys, >>>>> >>>>> Is anyone know the EFA progress of Cisco RMA? >>>>> >>>>> The customer need us to do the analysis, they need the EFA report. >>>>> >>>>> Thanks and Regards, >>>>> Hu Xu >>>>> _______________________________________________ >>>>> cisco-nsp mailing list [email protected] >>>>> https://puck.nether.net/mailman/listinfo/cisco-nsp >>>>> archive at http://puck.nether.net/pipermail/cisco-nsp/ >>>> _______________________________________________ >>>> cisco-nsp mailing list [email protected] >>>> https://puck.nether.net/mailman/listinfo/cisco-nsp >>>> archive at http://puck.nether.net/pipermail/cisco-nsp/ >>>> >>> _______________________________________________ >>> cisco-nsp mailing list [email protected] >>> https://puck.nether.net/mailman/listinfo/cisco-nsp >>> archive at http://puck.nether.net/pipermail/cisco-nsp/ _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
