I had a similar issue, UCCX 8.5Su4 to 10.5.1SU1 failed to migrate the LDAP database (this stores CAD data etc) . TAC said sorry :)
I'd recommend logging into Cisco Desktop Administrator and taking Screen Shots. None of the data got migrated, and this seems to be a common thread. Had to power up old server in lab re-create data. It only took a couple hours to migrate the data via stare/compare config. https://supportforums.cisco.com/document/117376/cisco-unified-contact-center-express-drf-backup-issues From: Michele Russo (AM) Sent: Saturday, January 10, 2015 10:19 AM To: 'cisco-voip@puck.nether.net' Cc: Jason Aarons (AM) Subject: Migration from MCS UCCX 8.5.1SU4 to UCS - do not see any setting in desktop administrator Hi all, I am working on a customer migration and upgrade from MCS to UCS and upon performing the restore I noticed the Desktop Administrator Settings were not displaying at all, see image below: Has anyone experienced this problem? Thoughts? Opening a TAC Case now. [cid:image001.jpg@01D02CC3.927EC210] Michele Russo Harttree Consultant Dimension Data NA 11730 Plaza America Drive Suite 350 Reston, Va 20190 202-460-3965 (cell) 571-203-4007 (desk) michele.ru...@dimensiondata.com<mailto:michele.ru...@dimensiondata.com>
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