Check your NTP server’s status ‘utils ntp status’ – if any are inaccessible, 
remove them.  Also ‘utils diagnose test’ is good to run as well.



From: cisco-voip [mailto:[email protected]] On Behalf Of 
Jonathan Charles
Sent: Tuesday, March 10, 2015 1:06 AM
To: Andrew Grech
Cc: Cisco VoIP Group
Subject: Re: [cisco-voip] Upgrade 9.1.2 to 10.0 fails...

Well, that didn't work... SFTP'd the ISO to the box, same error...

Same error message...



Jonathan

On Mon, Mar 9, 2015 at 11:45 PM, Jonathan Charles 
<[email protected]<mailto:[email protected]>> wrote:
It is re-running after SFTPing from a Windows box (FreeFTPd)...


Jonathan

On Mon, Mar 9, 2015 at 11:31 PM, Andrew Grech 
<[email protected]<mailto:[email protected]>> wrote:

Hi john, I've had a ISO from Linux to prime with bad permissions and had this 
error
On 10/03/2015 1:13 PM, "Jonathan Charles" 
<[email protected]<mailto:[email protected]>> wrote:
OK, let me try via SFTP (Windows box)... see what happens...


Jonathan

On Mon, Mar 9, 2015 at 9:26 PM, Charles Goldsmith 
<[email protected]<mailto:[email protected]>> wrote:
Given that it is complaining about accessing the upgrade file, are you using 
dvd image/dvd on the host or sftp?  I'd try a different method to see.

Not a whole lot of information, but I have seen SFTP cause similar issues, I 
think it was a permissions problem on a linux setup using openssh.

On Mon, Mar 9, 2015 at 8:16 PM, Jonathan Charles 
<[email protected]<mailto:[email protected]>> wrote:
Getting error:


Error encountered: An unknown error occurred while accessing the upgrade file. 
Warning: A system reboot is required when the upgrade process completes or is 
canceled. This will ensure services affected by the upgrade process are 
functioning properly.

Tried upgrade from to 10.0.1 and 10.5.1, same errors...

I have applied the ciscocm.version3-keys.cop.sgn patch, no change in behavior...


Any ideas?



Jonathan

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