Fruther info on this is that the callers only lose the order of once they have tripped to the secondary line group, new callers ringing n thr first line group get answered first.
Scenario as follows Call A arrives at HG1 Call B arrives at HG1 after call A Call A is unanswered and goes to HG 2 Agent answers the next call presented and is presented call B even though total time waiting is shorter than call A On 26 May 2015 at 10:04, Nick <[email protected]> wrote: > I have had a query from a customer where we have a small site with 6 > channels BRI, single number to a hunt pilot with a hunt list contraining > two tiered line groups who claims that when they have multiple calls coming > into the hunt group if they are not answered within the 12 seconds set on > line group 1 and the calls trip to line group 2 when the first call is > answered is will not be the caller who dialled into the hunt group > first and the callers will randomly be presented for answer. > > Its not a sceanrio I have come across before and cannot find any > information on this in any documentation, so does anyone know if that is > workingcorrectly or if we have an issue here. > > Anyone come across anything like this before? > >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
