Hi Brian Yes, the same members of line group1 are also in line group 2 plus a couple of extra lines. So are you saying that I would need to have two lines configured on the phones Line 1 in LG1 and Line 2 in LG2 for it to work correctly?
Regards Nick On 27 May 2015 at 16:19, Brian Meade <[email protected]> wrote: > Are the same line group members in both HG1 and HG2? You should have > separate line appearances for HG1 and HG2 so that agents will answer HG2 > first if there's a call for it. > > On Wed, May 27, 2015 at 10:45 AM, Nick <[email protected]> wrote: > >> Hi All >> >> Anyone come across this scenario before? >> >> >> >> On 26 May 2015 at 11:51, Nick <[email protected]> wrote: >> >>> Fruther info on this is that the callers only lose the order of once >>> they have tripped to the secondary line group, new callers ringing n thr >>> first line group get answered first. >>> >>> Scenario as follows >>> >>> >>> Call A arrives at HG1 >>> >>> Call B arrives at HG1 after call A >>> >>> Call A is unanswered and goes to HG 2 >>> >>> Agent answers the next call presented and is presented call B even >>> though total time waiting is shorter than call A >>> >>> >>> >>> On 26 May 2015 at 10:04, Nick <[email protected]> wrote: >>> >>>> I have had a query from a customer where we have a small site with 6 >>>> channels BRI, single number to a hunt pilot with a hunt list contraining >>>> two tiered line groups who claims that when they have multiple calls coming >>>> into the hunt group if they are not answered within the 12 seconds set on >>>> line group 1 and the calls trip to line group 2 when the first call is >>>> answered is will not be the caller who dialled into the hunt group >>>> first and the callers will randomly be presented for answer. >>>> >>>> Its not a sceanrio I have come across before and cannot find any >>>> information on this in any documentation, so does anyone know if that is >>>> workingcorrectly or if we have an issue here. >>>> >>>> Anyone come across anything like this before? >>>> >>>> >>> >>> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
