Hi All Anyone come across this scenario before?
On 26 May 2015 at 11:51, Nick <[email protected]> wrote: > Fruther info on this is that the callers only lose the order of once they > have tripped to the secondary line group, new callers ringing n thr first > line group get answered first. > > Scenario as follows > > > Call A arrives at HG1 > > Call B arrives at HG1 after call A > > Call A is unanswered and goes to HG 2 > > Agent answers the next call presented and is presented call B even though > total time waiting is shorter than call A > > > > On 26 May 2015 at 10:04, Nick <[email protected]> wrote: > >> I have had a query from a customer where we have a small site with 6 >> channels BRI, single number to a hunt pilot with a hunt list contraining >> two tiered line groups who claims that when they have multiple calls coming >> into the hunt group if they are not answered within the 12 seconds set on >> line group 1 and the calls trip to line group 2 when the first call is >> answered is will not be the caller who dialled into the hunt group >> first and the callers will randomly be presented for answer. >> >> Its not a sceanrio I have come across before and cannot find any >> information on this in any documentation, so does anyone know if that is >> workingcorrectly or if we have an issue here. >> >> Anyone come across anything like this before? >> >> > >
_______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
