Are the same line group members in both HG1 and HG2? You should have separate line appearances for HG1 and HG2 so that agents will answer HG2 first if there's a call for it.
On Wed, May 27, 2015 at 10:45 AM, Nick <[email protected]> wrote: > Hi All > > Anyone come across this scenario before? > > > > On 26 May 2015 at 11:51, Nick <[email protected]> wrote: > >> Fruther info on this is that the callers only lose the order of once they >> have tripped to the secondary line group, new callers ringing n thr first >> line group get answered first. >> >> Scenario as follows >> >> >> Call A arrives at HG1 >> >> Call B arrives at HG1 after call A >> >> Call A is unanswered and goes to HG 2 >> >> Agent answers the next call presented and is presented call B even though >> total time waiting is shorter than call A >> >> >> >> On 26 May 2015 at 10:04, Nick <[email protected]> wrote: >> >>> I have had a query from a customer where we have a small site with 6 >>> channels BRI, single number to a hunt pilot with a hunt list contraining >>> two tiered line groups who claims that when they have multiple calls coming >>> into the hunt group if they are not answered within the 12 seconds set on >>> line group 1 and the calls trip to line group 2 when the first call is >>> answered is will not be the caller who dialled into the hunt group >>> first and the callers will randomly be presented for answer. >>> >>> Its not a sceanrio I have come across before and cannot find any >>> information on this in any documentation, so does anyone know if that is >>> workingcorrectly or if we have an issue here. >>> >>> Anyone come across anything like this before? >>> >>> >> >> > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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