MediaSense is pretty much the best in the market IMO. But whatever you do, DON'T get NICE to bolt on top of MediaSense b/c it is really terrible. NICE has not been nice to me.
Sincerely, Ryan Burtch On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma < [email protected]> wrote: > Donoma MediaScribe also provides a solution – designed specifically for > MediaSense, including compliance roles for addressing these kinds of > privacy/control issues. > > Parker Pearson > > > [image: Donoma Software Web Page] <http://donomasoftware.com/> > Parker Pearson > Vice President, Marketing & Business Development > > > * Donoma Software *1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060 > 540.443.3577 > [email protected] > www.donomasoftware.com > [image: Facebook] <https://www.facebook.com/DonomaSoftware> [image: > Twitter] <https://twitter.com/donomasoftware> [image: LinkedIn] > <https://www.linkedin.com/company/donoma-software> > From: "Chris Ward (chrward)" <[email protected]> > Date: Tuesday, June 16, 2015 at 1:10 PM > To: Derek Andrew <[email protected]>, Cisco VoIP Group < > [email protected]> > Subject: Re: [cisco-voip] What is better than MediaSense for recording > calls? > > Also… nothing is better than MediaSense for recording calls! J > > > > +Chris > > TME - MediaSense and Unity Connection > > > > The information transmitted, including attachments, is intended only > for the person(s) or entity to which it is addressed and may contain > confidential and/or privileged material. Any review, retransmission, > dissemination or other use of, or taking of any action in reliance upon > this information by persons or entities other than the intended recipient > is prohibited. If you received this in error, please contact the sender > and destroy any copies of this information. > > > > *From:* Chris Ward (chrward) > *Sent:* Tuesday, June 16, 2015 1:09 PM > *To:* 'Derek Andrew'; Cisco VoIP Group > *Subject:* RE: [cisco-voip] What is better than MediaSense for recording > calls? > > > > Derek, > > > > A product like Calabrio Search and Play can plug in on top of MediaSense > to provide this functionality. There are others as well, including NICE, or > Mida solutions. This means you wouldn’t have to reconfigure your recording > architecture or purchase a new recording product. You would really just be > purchasing a new GUI. > > > > Just so you know, MediaSense will be adding the groups/roles/permissions > feature in our 11.5 release which should be out at the end of 2015 or > beginning of 2016. So depending on your urgency, you could just wait. > > > > Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually > have to purchase anymore server licenses for more instances/clusters, you > just need to provide the virtualization resources to run it on. > > > > +Chris > > TME - MediaSense and Unity Connection > > > > *From:* cisco-voip [mailto:[email protected] > <[email protected]>] *On Behalf Of *Derek Andrew > *Sent:* Tuesday, June 16, 2015 1:02 PM > *To:* Cisco VoIP Group > *Subject:* [cisco-voip] What is better than MediaSense for recording > calls? > > > > We are running CUCM 10.5 and have MediaSense to record calls in one call > centre. We would like to record more groups but have a small problem. > Anyone that can view/hear the recordings, can see all of them. There is no > way to isolate one group from another. > > Rather than purchase separate MediaSense servers for each group, we were > wondering if there were any competitive products which would solve our > problem. > > We cannot use a server that requires us to route all our traffic through > the subnet of the recording server. MediaSense does not require this but > some products I had seen do. > > [email protected] > > > -- > > Copyright 2015 Derek Andrew (excluding quotations) > > +1 306 966 4808 > University of Saskatchewan > Peterson 120; 54 Innovation Boulevard > Saskatoon,Saskatchewan,Canada. S7N 2V3 > Timezone GMT-6 > > Typed but not read. > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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