Hi Ryan, Curious to know your reasoning for best in the market? Are you using it with another UI? Or maybe with Finesse?
By itself I don’t think it is a perfect fit for all cases. Cheers, Tim From: cisco-voip [mailto:[email protected]] On Behalf Of Ryan Burtch Sent: Thursday, 18 June 2015 12:52 PM To: Parker Pearson - Donoma Cc: Cisco VoIP Group Subject: Re: [cisco-voip] What is better than MediaSense for recording calls? MediaSense is pretty much the best in the market IMO. But whatever you do, DON'T get NICE to bolt on top of MediaSense b/c it is really terrible. NICE has not been nice to me. Sincerely, Ryan Burtch On Tue, Jun 16, 2015 at 1:47 PM, Parker Pearson - Donoma <[email protected]<mailto:[email protected]>> wrote: Donoma MediaScribe also provides a solution – designed specifically for MediaSense, including compliance roles for addressing these kinds of privacy/control issues. Parker Pearson [Donoma Software Web Page]<http://donomasoftware.com/> Parker Pearson Vice President, Marketing & Business Development Donoma Software 1750 Kraft Dr. Suite 1200 Blacksburg, VA 24060 540.443.3577<tel:540.443.3577> [email protected]<mailto:[email protected]> www.donomasoftware.com<http://www.donomasoftware.com> [Facebook]<https://www.facebook.com/DonomaSoftware> [Twitter]<https://twitter.com/donomasoftware> [LinkedIn]<https://www.linkedin.com/company/donoma-software> From: "Chris Ward (chrward)" <[email protected]<mailto:[email protected]>> Date: Tuesday, June 16, 2015 at 1:10 PM To: Derek Andrew <[email protected]<mailto:[email protected]>>, Cisco VoIP Group <[email protected]<mailto:[email protected]>> Subject: Re: [cisco-voip] What is better than MediaSense for recording calls? Also… nothing is better than MediaSense for recording calls! ☺ +Chris TME - MediaSense and Unity Connection The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information. From: Chris Ward (chrward) Sent: Tuesday, June 16, 2015 1:09 PM To: 'Derek Andrew'; Cisco VoIP Group Subject: RE: [cisco-voip] What is better than MediaSense for recording calls? Derek, A product like Calabrio Search and Play can plug in on top of MediaSense to provide this functionality. There are others as well, including NICE, or Mida solutions. This means you wouldn’t have to reconfigure your recording architecture or purchase a new recording product. You would really just be purchasing a new GUI. Just so you know, MediaSense will be adding the groups/roles/permissions feature in our 11.5 release which should be out at the end of 2015 or beginning of 2016. So depending on your urgency, you could just wait. Also, in 11.0, we eliminated the server SKU so that you wouldn’t actually have to purchase anymore server licenses for more instances/clusters, you just need to provide the virtualization resources to run it on. +Chris TME - MediaSense and Unity Connection From: cisco-voip [mailto:[email protected]] On Behalf Of Derek Andrew Sent: Tuesday, June 16, 2015 1:02 PM To: Cisco VoIP Group Subject: [cisco-voip] What is better than MediaSense for recording calls? We are running CUCM 10.5 and have MediaSense to record calls in one call centre. We would like to record more groups but have a small problem. Anyone that can view/hear the recordings, can see all of them. There is no way to isolate one group from another. Rather than purchase separate MediaSense servers for each group, we were wondering if there were any competitive products which would solve our problem. We cannot use a server that requires us to route all our traffic through the subnet of the recording server. MediaSense does not require this but some products I had seen do. [email protected]<mailto:[email protected]> -- Copyright 2015 Derek Andrew (excluding quotations) +1 306 966 4808<tel:%2B1%20306%20966%204808> University of Saskatchewan Peterson 120; 54 Innovation Boulevard Saskatoon,Saskatchewan,Canada. S7N 2V3 Timezone GMT-6 Typed but not read. [http://homepage.usask.ca/dfa878/uofs.gif] _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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