Yes, actually it was configured perfectly. The customer just didn't like it.
On Thu, Aug 11, 2016 at 8:06 PM, NateCCIE <natec...@gmail.com> wrote: > It sure sounds like he did configure it correctly and he does not like the > behavior for non-dedicated inbound agents, where you see it as a good > thing. > > Not that I have a horse in the race, I have never seen or deployed FIPPA, > just remaking about the similar behaviors but the difference in enjoyment > of the paradigm. > > Sent from my iPhone > > On Aug 11, 2016, at 5:24 PM, Anthony Holloway < > avholloway+cisco-v...@gmail.com> wrote: > > In all fairness, if you configured IPPA correctly, it took would always > try to take over your screen. I found that a lot of people did not > configure it correctly, and it caused Agents to have to go hunt for the > IPPA screen between calls. But properly configured, it would try it's best > to stay on top of the call dialog. > > Example: Notice how the IPPA screen overwrites the call dialog just after > I answer, and I didn't push any buttons to make that happen. It was > automatic. And then when I hang up, IPPA is there again, and I cannot, for > example, use the New Call softkey, without first closing IPPA. > https://www.youtube.com/watch?v=4QCWNbmJSlk > > On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan < > james.buchan...@gmail.com> wrote: > >> Hello, >> >> Ugly according to the one customer I tried it with. Their complain was >> that there were too many pop-ups from it. For example, it was next to >> impossible to make an outbound call without first going Not Ready. You >> could exit all the pop-ups, but they'd come right back. Now, if that's what >> you really want from Finesse, it's perfectly fine. All the Reason Codes and >> Wrap Up codes work the way you'd expect. Like I said, it was just the >> excess of pop-ups for that one customer. >> >> Also, I ended up having to associate the phones with the Application User >> I created for FIPPA (and you must give it its own Application User). If you >> don't, you end up with a weird error message at the end of every call. >> >> Thanks, >> >> James >> >> On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz <ewellnitzv...@gmail.com >> > wrote: >> >>> Has anyone used the Finesse IP Phone Agent yet? Good, bad, ugly? Does >>> it look and feel similar to legacy IPPA? >>> >>> Thanks! >>> >>> -E >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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