Oh, I see. Unfortunately, my memory escapes me on the one time I used it 9 years ago :-).
On Thu, Aug 11, 2016 at 11:13 PM, Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote: > I was talking about IPPA and not FIPPA being configured correctly. > > As in, if you think FIPPA is somehow worse than IPPA, then you probably > didn't use IPPA correctly, because it was always taking over the phone > screen at every turn. > > On Thu, Aug 11, 2016 at 7:15 PM, James Buchanan <james.buchan...@gmail.com > > wrote: > >> Yes, actually it was configured perfectly. The customer just didn't like >> it. >> >> On Thu, Aug 11, 2016 at 8:06 PM, NateCCIE <natec...@gmail.com> wrote: >> >>> It sure sounds like he did configure it correctly and he does not like >>> the behavior for non-dedicated inbound agents, where you see it as a good >>> thing. >>> >>> Not that I have a horse in the race, I have never seen or deployed >>> FIPPA, just remaking about the similar behaviors but the difference in >>> enjoyment of the paradigm. >>> >>> Sent from my iPhone >>> >>> On Aug 11, 2016, at 5:24 PM, Anthony Holloway < >>> avholloway+cisco-v...@gmail.com> wrote: >>> >>> In all fairness, if you configured IPPA correctly, it took would always >>> try to take over your screen. I found that a lot of people did not >>> configure it correctly, and it caused Agents to have to go hunt for the >>> IPPA screen between calls. But properly configured, it would try it's best >>> to stay on top of the call dialog. >>> >>> Example: Notice how the IPPA screen overwrites the call dialog just >>> after I answer, and I didn't push any buttons to make that happen. It was >>> automatic. And then when I hang up, IPPA is there again, and I cannot, for >>> example, use the New Call softkey, without first closing IPPA. >>> https://www.youtube.com/watch?v=4QCWNbmJSlk >>> >>> On Thu, Aug 11, 2016 at 11:30 AM, James Buchanan < >>> james.buchan...@gmail.com> wrote: >>> >>>> Hello, >>>> >>>> Ugly according to the one customer I tried it with. Their complain was >>>> that there were too many pop-ups from it. For example, it was next to >>>> impossible to make an outbound call without first going Not Ready. You >>>> could exit all the pop-ups, but they'd come right back. Now, if that's what >>>> you really want from Finesse, it's perfectly fine. All the Reason Codes and >>>> Wrap Up codes work the way you'd expect. Like I said, it was just the >>>> excess of pop-ups for that one customer. >>>> >>>> Also, I ended up having to associate the phones with the Application >>>> User I created for FIPPA (and you must give it its own Application User). >>>> If you don't, you end up with a weird error message at the end of every >>>> call. >>>> >>>> Thanks, >>>> >>>> James >>>> >>>> On Thu, Aug 11, 2016 at 12:26 PM, Erick Wellnitz < >>>> ewellnitzv...@gmail.com> wrote: >>>> >>>>> Has anyone used the Finesse IP Phone Agent yet? Good, bad, ugly? >>>>> Does it look and feel similar to legacy IPPA? >>>>> >>>>> Thanks! >>>>> >>>>> -E >>>>> >>>>> _______________________________________________ >>>>> cisco-voip mailing list >>>>> cisco-voip@puck.nether.net >>>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>>> >>>>> >>>> >>>> _______________________________________________ >>>> cisco-voip mailing list >>>> cisco-voip@puck.nether.net >>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>> >>>> >>> _______________________________________________ >>> cisco-voip mailing list >>> cisco-voip@puck.nether.net >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> >> >
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