It uploads the WAV file as a prompt so it should be persistent across reboots/upgrades.
On Sun, Jan 1, 2017 at 10:44 PM, Andrew Grech <[email protected]> wrote: > Been awhile since I checked, but I have a feeling the directory where that > example emergency script stores it's file is not persistent on > reboot/upgrade > > On Mon, 2 Jan 2017, 1:42 PM Terry Oakley <[email protected]> wrote: > >> Thanks Ray. Some very good examples and some great assistance. Thank >> you. >> >> >> >> *From:* Ray Maslanka [mailto:[email protected]] >> *Sent:* December 31, 2016 12:35 PM >> *To:* Terry Oakley <[email protected]> >> *Cc:* [email protected] >> *Subject:* Re: [cisco-voip] UCCX script question >> >> >> >> Terry, >> >> You can find good examples of scripts that will help you with this in >> Cisco's script repository. You can download what I believe is the latest >> here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_ >> contact/contact_center/crs/express_9_02/design/guide/ >> script_repository_902.zip >> >> Check out the BaseLinePrompt.aef script as an example of a way to allow >> users the ability to record prompts via a TUI. You can give users the >> ability to record and / or rerecord a prompt that's referenced in your >> script over the phone as necessary (i.e. "email is down" vs. "internet is >> down", etc.) without a UCCX administrator's assistance. >> >> Then you can use the logic found in the sample emergency.aef and >> emergencyCheck.aef scripts to allow the same TUI user to indicate that that >> newly recorded "emergency" prompt should be played, rather than your normal >> "all services are working" prompt. >> >> Hope that helps. >> >> Ray Maslanka >> >> >> >> On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <[email protected]> >> wrote: >> >> Does anyone have an example of a UCCX script that has the ability for a >> call centre or service desk to change a prompt? >> >> >> >> An example would be based on our ServiceDesk wanting to change the >> welcome prompt to inform the caller that ‘all services are working’ to >> ‘email is down’ etc. I was hoping that someone would have an example of a >> script that would allow the call centre staff to change the script without >> having to load prompts or edit the script. >> >> >> >> Thanks >> >> >> >> Terry >> >> >> >> *Terry Oakley* >> >> Telecommunications Coordinator *| *Information Technology Services >> >> *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta >> *| *T4N 5H5 >> >> work (403) 342-*3521 **| * FAX (403) 343-4034 >> >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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