Terry, You can find good examples of scripts that will help you with this in Cisco's script repository. You can download what I believe is the latest here: http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Check out the BaseLinePrompt.aef script as an example of a way to allow users the ability to record prompts via a TUI. You can give users the ability to record and / or rerecord a prompt that's referenced in your script over the phone as necessary (i.e. "email is down" vs. "internet is down", etc.) without a UCCX administrator's assistance. Then you can use the logic found in the sample emergency.aef and emergencyCheck.aef scripts to allow the same TUI user to indicate that that newly recorded "emergency" prompt should be played, rather than your normal "all services are working" prompt. Hope that helps. Ray Maslanka On Sat, Dec 31, 2016 at 12:19 AM, Terry Oakley <[email protected]> wrote: > Does anyone have an example of a UCCX script that has the ability for a > call centre or service desk to change a prompt? > > > > An example would be based on our ServiceDesk wanting to change the welcome > prompt to inform the caller that ‘all services are working’ to ‘email is > down’ etc. I was hoping that someone would have an example of a script > that would allow the call centre staff to change the script without having > to load prompts or edit the script. > > > > Thanks > > > > Terry > > > > *Terry Oakley* > > Telecommunications Coordinator *| *Information Technology Services > > *Red Deer College **|*100 College Blvd. *|* Box 5005 *| *Red Deer *|* Alberta > *| *T4N 5H5 > > work (403) 342-*3521 **| * FAX (403) 343-4034 > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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