I just noticed that there is a requirement in the accessories guide to be running 12.0(1) firmware when using the KEM.
"The Cisco IP Phone 8851/8861 Key Expansion Module and the Cisco IP Phone 8865 Key Expansion Module require firmware release 12.0(1) or later, and Cisco Unified Communications Manager 10.5(2) or later to function." Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7800-8800/english/accessories/p881_b_accessorie-guide-for-cisco-ip/p881_b_accessorie-guide-for-cisco-ip_chapter_01.html#IP8K_TP_CA5D75A4_00 And this phone is running 11.7(1). Let me get that upgraded quick and re-test. On Fri, Aug 10, 2018 at 1:40 PM Anthony Holloway < avholloway+cisco-v...@gmail.com> wrote: > The module is the single LCD flat one, not the dual screen angled one. > The module in CUCM is listed as "BEKEM 36-Button Line Expansion Module" as > opposed to "CP-8800-Video 28 Button Key Expansion Module" or even > "CP-8800-Audio 28 Button Key Expansion Module" > > Interestingly, I have both an 11.5(1)SU3 and an 11.5(1)SU4 deployment to > look at, and the SU3 one doesn't have the newer KEM selections in the drop > down, but the SU4 one does. So, you would think that the SU4 Release Notes > would mention it, but there's nothing in there. > > I'd be surprised if the module itself is causing the phone to negotiate > video or not, but I suppose Cisco does like to keep us on our toes. > > > On Fri, Aug 10, 2018 at 11:30 AM Matthew Loraditch < > mloradi...@heliontechnologies.com> wrote: > >> The CP-BEKEM or the newer one? I’m speculating based on the way the newer >> one is listed as a video expansion module in some places you need the newer >> one.. >> >> >> >> >> Matthew Loraditch >> Sr. Network Engineer >> p: *443.541.1518* <443.541.1518> >> w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> | >> e: *mloradi...@heliontechnologies.com* >> <mloradi...@heliontechnologies.com> >> [image: Facebook] <https://facebook.com/heliontech> >> [image: Twitter] <https://twitter.com/heliontech> >> [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> >> [image: Helion joins Automotive CX Summit] >> <https://heliontechnologies.com/events/14th-annual-automotive-cx-summit-hosted-thought-leadership-summits/> >> *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> *On Behalf Of >> *Anthony >> Holloway >> *Sent:* Friday, August 10, 2018 12:13 PM >> *To:* Cisco VoIP Group <cisco-voip@puck.nether.net> >> *Subject:* [cisco-voip] 8865 + KEM + Video Calls >> >> >> >> I have a use case on an 8865 with the KEM, and a Line configured per the >> usual setup. If that line is on the phone itself, I can call it, and get >> video to establish. If I move the line to the KEM, I can call it, but get >> audio only. >> >> >> >> Is that working as designed, a configuration miss on my part, or a defect? >> >> >> >> Unfortunately, I don't have access to many expansion modules (none >> actually), so testing different setups/firmware versions is not possible. >> >> >> >> Thanks in advanced. >> >
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