Usually this is due to the Privacy setting on the phone. Privacy On means the other shared-line users won't be able to see/pick up those calls. You probably need to make sure Privacy is set to Off on those phones.
On Mon, Oct 15, 2018 at 3:44 PM SK <[email protected]> wrote: > We have a weird issue with some of our Cisco 7841 phones , > > Group of users are sharing an extension. when one of the extension > receives a call and is placed on hold, other users that has the shared line > configured on their phone are not able to pick up the call. The user that > placed the call on hold will be able to pick it up again but not other > users . Its happening sporadically . > > Any help would be appreciated. > > Thank you . > > SK > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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