Why did they have to borrow the same names for the licensing levels? It's like when Cisco decided to call UCCX CAD+Finesse Mixed mode, while on CUCM mixed mode already meant secure communications. Anyway.
Ok, so, a port is a port in Flex? There is no concept of a premium port or a standard port then? Any kind of inbound port can do any kind of feature? The only licensing levels are for Agent/Supervisor capabilities? On Mon, May 11, 2020 at 6:07 PM Matthew Loraditch < mloradi...@heliontechnologies.com> wrote: > You need to dissociate flex std/prem from L-CCX std/pre. Every feature on > flex is the equivalent of the L-CCX premium level from a capabilities > standpoint. > > Does that make sense? > > Get Outlook for iOS <https://aka.ms/o0ukef> > > Matthew Loraditch > Sr. Network Engineer > p: *443.541.1518* <443.541.1518> > w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> | > e: *mloradi...@heliontechnologies.com* <mloradi...@heliontechnologies.com> > [image: Helion Technologies] <http://www.heliontechnologies.com/> > [image: Facebook] <https://facebook.com/heliontech> > [image: Twitter] <https://twitter.com/heliontech> > [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> > ------------------------------ > *From:* Anthony Holloway <avholloway+cisco-v...@gmail.com> > *Sent:* Monday, May 11, 2020 7:03:47 PM > *To:* Matthew Loraditch <mloradi...@heliontechnologies.com> > *Cc:* Pawlowski, Adam <aj...@buffalo.edu>; Cisco VoIP Group < > cisco-voip@puck.nether.net> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > [EXTERNAL] > > My man! Always coming through! So, the Supervisor one is true but the > admin one is bogus, right? I mean, about the Premium requirement for each. > > So, what is still confusing to me is, in the past, the Premium seat also > got you 2 premium IVR ports. Does a standard flex seat get you 2 standard > ivr ports? Thus, a mized std/pre felx deal is going to net you a mixed > std/pre port solution? How does that work? > > On Mon, May 11, 2020 at 4:36 PM Matthew Loraditch < > mloradi...@heliontechnologies.com> wrote: > > A-FLEX-CC has Standard and Premium Licenses. > > > > These are different from non flex licensing. > > > > Standard is inbound agent licensing essentially > > > > Premium is supervisor licensing, email/chat agents, outbound campaign > licensing. > > > > 2 CTI ports per agent/license. > > > > Admin still works no specific license needed as long as admin isn’t also > supervisor/agent, HA is included, outside of the 3 features above, it’s > like perpetual premium with SQL, etc included. > > > > See here for specifics: > > > > > https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html > Table 8. > > > > > > License enforcement is only in UCCX 12.5. Older versions don’t know and > you end up with Perpetual Premium with HA feature set but with a license > that expires at the end of your contract term. > > > > Suffice it to say if you don’t need 12.5 features you could ride the gravy > train for a while. > > > > Licensing is still concurrent users. > > > > There are grace periods so if you need to test something you can make the > admin a supervisor or something w/o breakage, just remember to remove later. > > > > If your customer has on-prem premium, with perpetual trade-in credits you > are close to the cost of SWSS and should probably try and get them to move. > > > > > > > > Matthew Loraditch > Sr. Network Engineer > p: *443.541.1518* <443.541.1518> > w: *www.heliontechnologies.com* <http://www.heliontechnologies.com/> | > e: *mloradi...@heliontechnologies.com* <mloradi...@heliontechnologies.com> > [image: Helion Technologies] <http://www.heliontechnologies.com/> > [image: Facebook] <https://facebook.com/heliontech> > [image: Twitter] <https://twitter.com/heliontech> > [image: LinkedIn] <https://www.linkedin.com/company/helion-technologies> > > *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> *On Behalf Of *Anthony > Holloway > *Sent:* Monday, May 11, 2020 5:21 PM > *To:* Pawlowski, Adam <aj...@buffalo.edu> > *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > > [EXTERNAL] > > > > But seriously, a premium license to administer the system? Does this > include the appadministrator account too? Do you have first hand > experience with it? > > > > On Mon, May 11, 2020 at 4:16 PM Pawlowski, Adam <aj...@buffalo.edu> wrote: > > This was the information I heard as well, and the purchase quantities are > based on feature utilization and concurrency. > > > > > > > > *From:* cisco-voip <cisco-voip-boun...@puck.nether.net> *On Behalf Of *Brian > Meade > *Sent:* Monday, May 11, 2020 5:07 PM > *To:* Anthony Holloway <avholloway+cisco-v...@gmail.com> > *Cc:* Cisco VoIP Group <cisco-voip@puck.nether.net> > *Subject:* Re: [cisco-voip] UCCX Flex Licensing > > > > Pretty sure when buying as A-Flex-CC that it always just gives you Premium > licensing on the CCX side. Had this cause an issue with a customer that > was staying on Enhanced for the extra CTI ports for many years. > > > > On Mon, May 11, 2020 at 4:23 PM Anthony Holloway < > avholloway+cisco-v...@gmail.com> wrote: > > All, > > > > Anyone already deal with this themselves? I am reading/being told > something I cannot swallow as the truth, because it seems so ridiculous. > > > > I am being told that you need a Premium license to even login as a > Supervisor at all. Like, not for extra functionality (silent monitoring), > but just as a basic license requirement to even sign in. > > > > Also, I am being told a Premium license is required for Administrative > users too. Like, even the app admin account. So what, completing a fresh > install now requires a Premium license? > > > > Are either of these true? Can you confirm from your own tests that this > is in fact how Flex works in UCCX on-prem? > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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