Hello,
My name is John Hurst, I work for Direct Communications, a small
ISP/Cable Television company out of South East Idaho. We have been
actively using citrusdb for almost a year now. However we have not been
using citrusdb to its full potential. We have been using citrusdb for
our callcenter to be able to keep track of customer history, and what
services our customers have. I can see our company using citrusdb for
all of our needs with some improvements on a few things. I'm only going
to get into the ticketing system.
I have noticed once a ticket is created you have to option to leave the
ticket open (not done), pending, and closed (finished). On all ticketing
systems that I'm aware of you are given the option to append and/or
reassign an open or pending ticket.
Also I have found a bug in the messaging system. I have already posted
this in mantis.
When you open your new messages screen and you see a list of all of your
open (Not Done) tickets. When you click on the link in the account
number field it will not take you to that customer's information page.
It will just give you the following error "You must be logged in to run
this. Goodbye." I was able to reproduce in a separate test environment.
Thank You for your time,
John Hurst
Direct Communications
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