It looks like a lot of people want this ability to append or re-assign tickets. I don't think it will be difficult to add this, it will require adding an edit ticket feature, which should be able to use much of the create ticket stuff already in there.
Paul On 6/6/07, John Hurst <[EMAIL PROTECTED]> wrote: > Hello, > My name is John Hurst, I work for Direct Communications, a small > ISP/Cable Television company out of South East Idaho. We have been > actively using citrusdb for almost a year now. However we have not been > using citrusdb to its full potential. We have been using citrusdb for > our callcenter to be able to keep track of customer history, and what > services our customers have. I can see our company using citrusdb for > all of our needs with some improvements on a few things. I'm only going > to get into the ticketing system. > > I have noticed once a ticket is created you have to option to leave the > ticket open (not done), pending, and closed (finished). On all ticketing > systems that I'm aware of you are given the option to append and/or > reassign an open or pending ticket. > > Also I have found a bug in the messaging system. I have already posted > this in mantis. > When you open your new messages screen and you see a list of all of your > open (Not Done) tickets. When you click on the link in the account > number field it will not take you to that customer's information page. > It will just give you the following error "You must be logged in to run > this. Goodbye." I was able to reproduce in a separate test environment. > > Thank You for your time, > John Hurst > Direct Communications > > ------------------------------------------------------------------------- > This SF.net email is sponsored by DB2 Express > Download DB2 Express C - the FREE version of DB2 express and take > control of your XML. No limits. Just data. Click to get it now. > http://sourceforge.net/powerbar/db2/ > _______________________________________________ > Citrusdb-users mailing list > Citrusdb-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/citrusdb-users > -- The CitrusDB Project | http://www.citrusdb.org Open Source Customer Care & Billing System ------------------------------------------------------------------------- This SF.net email is sponsored by DB2 Express Download DB2 Express C - the FREE version of DB2 express and take control of your XML. No limits. Just data. Click to get it now. http://sourceforge.net/powerbar/db2/ _______________________________________________ Citrusdb-users mailing list Citrusdb-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/citrusdb-users
