If that was to happen, it certainly would reslove alot of our work arounds. It would mean we don't have to use a seperate program for tickets anymore.
Any ideas about the "you must be logged in, goodbye" thing? -Kreg Paul Yasi wrote: > It looks like a lot of people want this ability to append or re-assign > tickets. I don't think it will be difficult to add this, it will > require adding an edit ticket feature, which should be able to use > much of the create ticket stuff already in there. > > Paul > > On 6/6/07, John Hurst <[EMAIL PROTECTED]> wrote: >> Hello, >> My name is John Hurst, I work for Direct Communications, a small >> ISP/Cable Television company out of South East Idaho. We have been >> actively using citrusdb for almost a year now. However we have not been >> using citrusdb to its full potential. We have been using citrusdb for >> our callcenter to be able to keep track of customer history, and what >> services our customers have. I can see our company using citrusdb for >> all of our needs with some improvements on a few things. I'm only going >> to get into the ticketing system. >> >> I have noticed once a ticket is created you have to option to leave the >> ticket open (not done), pending, and closed (finished). On all ticketing >> systems that I'm aware of you are given the option to append and/or >> reassign an open or pending ticket. >> >> Also I have found a bug in the messaging system. I have already posted >> this in mantis. >> When you open your new messages screen and you see a list of all of your >> open (Not Done) tickets. When you click on the link in the account >> number field it will not take you to that customer's information page. >> It will just give you the following error "You must be logged in to run >> this. Goodbye." I was able to reproduce in a separate test environment. >> >> Thank You for your time, >> John Hurst >> Direct Communications >> >> ------------------------------------------------------------------------- >> This SF.net email is sponsored by DB2 Express >> Download DB2 Express C - the FREE version of DB2 express and take >> control of your XML. No limits. Just data. Click to get it now. >> http://sourceforge.net/powerbar/db2/ >> _______________________________________________ >> Citrusdb-users mailing list >> Citrusdb-users@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/citrusdb-users >> > > ------------------------------------------------------------------------- This SF.net email is sponsored by DB2 Express Download DB2 Express C - the FREE version of DB2 express and take control of your XML. No limits. Just data. Click to get it now. http://sourceforge.net/powerbar/db2/ _______________________________________________ Citrusdb-users mailing list Citrusdb-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/citrusdb-users
