Great! We'll start checking it out. -Kreg
Paul Yasi wrote: > I just released 1.1.3 to the website. It has support ticket editing > (by clicking on the support ticket id) on and includes small fixes > since the last release. Please check it out > > Paul > > On 6/7/07, kreg <[EMAIL PROTECTED]> wrote: >> If that was to happen, it certainly would reslove alot of our work arounds. >> It would mean we don't >> have to use a seperate program for tickets anymore. >> >> Any ideas about the "you must be logged in, goodbye" thing? >> >> -Kreg >> >> Paul Yasi wrote: >>> It looks like a lot of people want this ability to append or re-assign >>> tickets. I don't think it will be difficult to add this, it will >>> require adding an edit ticket feature, which should be able to use >>> much of the create ticket stuff already in there. >>> >>> Paul >>> >>> On 6/6/07, John Hurst <[EMAIL PROTECTED]> wrote: >>>> Hello, >>>> My name is John Hurst, I work for Direct Communications, a small >>>> ISP/Cable Television company out of South East Idaho. We have been >>>> actively using citrusdb for almost a year now. However we have not been >>>> using citrusdb to its full potential. We have been using citrusdb for >>>> our callcenter to be able to keep track of customer history, and what >>>> services our customers have. I can see our company using citrusdb for >>>> all of our needs with some improvements on a few things. I'm only going >>>> to get into the ticketing system. >>>> >>>> I have noticed once a ticket is created you have to option to leave the >>>> ticket open (not done), pending, and closed (finished). On all ticketing >>>> systems that I'm aware of you are given the option to append and/or >>>> reassign an open or pending ticket. >>>> >>>> Also I have found a bug in the messaging system. I have already posted >>>> this in mantis. >>>> When you open your new messages screen and you see a list of all of your >>>> open (Not Done) tickets. When you click on the link in the account >>>> number field it will not take you to that customer's information page. >>>> It will just give you the following error "You must be logged in to run >>>> this. Goodbye." I was able to reproduce in a separate test environment. >>>> >>>> Thank You for your time, >>>> John Hurst >>>> Direct Communications >>>> >>>> ------------------------------------------------------------------------- >>>> This SF.net email is sponsored by DB2 Express >>>> Download DB2 Express C - the FREE version of DB2 express and take >>>> control of your XML. No limits. Just data. Click to get it now. >>>> http://sourceforge.net/powerbar/db2/ >>>> _______________________________________________ >>>> Citrusdb-users mailing list >>>> Citrusdb-users@lists.sourceforge.net >>>> https://lists.sourceforge.net/lists/listinfo/citrusdb-users >>>> >>> >> ------------------------------------------------------------------------- >> This SF.net email is sponsored by DB2 Express >> Download DB2 Express C - the FREE version of DB2 express and take >> control of your XML. No limits. Just data. Click to get it now. >> http://sourceforge.net/powerbar/db2/ >> _______________________________________________ >> Citrusdb-users mailing list >> Citrusdb-users@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/citrusdb-users >> > > ------------------------------------------------------------------------- This SF.net email is sponsored by DB2 Express Download DB2 Express C - the FREE version of DB2 express and take control of your XML. No limits. Just data. Click to get it now. http://sourceforge.net/powerbar/db2/ _______________________________________________ Citrusdb-users mailing list Citrusdb-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/citrusdb-users
