I echo Mike's experience with the local sail lofts here.....I have also
had nothing but excellent service and relations with both Doyle and
North over the years.
It's the people that make the difference and the people at both lofts
here are very connected to the local sailing community......they know
many of us on a first name basis.
Rob Abbott
AZURA
C&C 32 - 84
Halifax, N.S.
On 2016-02-25 11:13 AM, Hoyt, Mike via CnC-List wrote:
Steve
I am glad to hear that you had a positive experience with your
overseas loft. I am also very dismayed to hear of your experiences
with your local sailmakers
I would like to say that in the last 17 years of boat ownership we
have had nothing short of excellent service and relations with the
local lofts in Halifax. We have dealt with both Doyle in Dartmouth
and North Sails Atlantic in Halifax. The friendliness, turnaround and
workmanship of both have been first rate.
Unfortunately I will have to win a lottery before I can by any more sails.
Fortunately I do not currently need any more
Mike
Persistence
Halifax, NS
*From:*CnC-List [mailto:[email protected]] *On Behalf Of
*Stevan Plavsa via CnC-List
*Sent:* Thursday, February 25, 2016 10:57 AM
*To:* [email protected]
*Cc:* Stevan Plavsa
*Subject:* Re: Stus-List Got a New 135% Head Sail
I purchased a Rolly Tasker 155 a couple of years ago for Suhana. It's
a good sail but like the OP, I have nothing to compare it against
except the original genoa which was deteriorating. So, leagues better
than what I had. It was $1600 shipped to my door from Thailand and
arrived two weeks after I placed the order. The local lofts all wanted
about double for same/similar features and a lot more time.
Here's the rub and here's where I disagree with people on this list
and others that tout the "support" and "cusomter service" of the local
guys. I was treated better by the foreign sail loft. They answered my
emails in a timely way, they were polite and /interested/. The locals,
almost all of them, had a standoffish, almost arrogant attitude and
they were slow to provide pricing and email replies. to me, that's
terrible customer service. First and foremost, I want to be treated
like a valued customer and that starts with the first hello, it
doesn't start after I open my checkbook and they come out to my boat.
No thanks.
Steve
Suhana, C&C 32
Toronto
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