Did you contact their customer service and complain and ask for a reduced rate? I mean if the guy wasn't efficient and wasted time, you shouldn't be charged for rounding up to 2 hours. Tech Support is always dicey and can result in frustration and causing more problems than you initially have. Years ago, I contacted Microsoft and this lady had me on the phone for an hour, telling me to change various settings and applications, and after it was clear that she didn't have a clue, and she ran out of ideas, she simply hung up on me. I wasn't arguing or anything either, but she was clearly incompetent and simply just bailed. You always have to be careful who you turn to for help. I noticed that the online company you used charges between $50-$100 an hour depending on whether it's network related or not. I believe Microsoft charges $35 an hour for online support. Take care, and better luck in the future.
On Nov 7, 1:14 pm, Jim g <[email protected]> wrote: > I tried using fastsupportonline.com. > [email protected]. Brad is a real joke. This moron > spent 1.5 hours on the phone with half that time trying to figure out > how to log into the server. Not only did this moron not fix one single > thing, but he CHARGED ME FOR TWO HOURS when the phone conversation was > for 1hour and 37min. What a punk this guy it. > > I ONLY tried this looser because of positive feedback I found on the > web. Likely this was made-up feedback these idiots posted themselves. > This jerk scams about his experience, lies about the time and over > charges, and even though he claims he has a lot of experience,(he lied > that he was Microsoft Certified on exchange) he could not login using > software service he pays for, because, it turns outs, I was logged in > remotely. After all these years he did not know the software he used > would not allow a second login? > > All I can say is this guy is a joke! This company is a rip-off! DO > NOT USE fastsupportonline.com. Do not believe the positive posting > this idiot scams on the forums. -- You received this message because you are subscribed to the Google Groups "Computer Tech Support" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/computer-tech-support?hl=.
