As the owner of Fast Support Online, I'd like to clear up a few things
regarding this post. The original poster's name is Daniel Parsons of
surpluseq.com not Jim P ('I’m not sure why he's trying to conceal his
identity.)Regarding Daniel’s charges: Daniel was charged for 2 hours of support which included 1 hour and 30 minutes of remote support...along with 30 minutes of research to a third-party solution Daniel wanted for his Exchange Server. Daniel felt I should only charge for 1 hour and 30 minutes since I wasn’t on the phone with him for the additional 30 minutes. However I informed Daniel we bill for our time, so any additional "off the phone" support is billable. Regarding Daniel’s claim that I lied about my experience: I'm not sure why he's saying we lie about our experience, I told him I was MCSE certified, I also sent him my MCSE transcripts as well as other certifications as he requested and I think he confused that with being a certification for Exchange Server. Regarding Daniel’s claim that I don’t know how to remotely log into a server: I had no issues logging into his system remotely, The problem I ran into was the client wanted to watch me work while I was logged in. We use Logmeinrescue and it turned out Daniel was also logged into the server remotely, therefore He was unable to see my connection on his session. I called Logmeinrescue to see if there was a way around that, but there was not. Daniel is upset because my company decided to deactivate his account due to his constant complaining about our pricing and always requesting discounts, price reductions etc. I felt he would be a problematic customer which is why i came to the conclussion to cancel his account. He retaliated by sending these feedbacks. I welcome anyone with server/network issues to try our services and see for yourself that our support is top-notch, unlike what Daniel is saying. -- You received this message because you are subscribed to the Google Groups "Computer Tech Support" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/computer-tech-support?hl=en.
