Yes, I was able to solve the problem, with guided direction from the
C-Guys. The article you posted is a good summary of what I went through;
thanks for including this. What was apparently was affecting my computer
was the AMD processor, which may have been exacerbated by it being on an
Asus MB. I did try the MS support. MS Tech Support got back to me
several days after I had the problem resolved, and offered this solution:
*
As I understand, after installing Windows XP Service Pack 3 (SP3),
the computer can only boot into Safe Mode.
If I have misunderstood the situation, please let me know. Please
be assured that I will work with you closely to resolve our issue.
Before moving on, I would like to confirm if the system is
preinstalled by the computer manufacturer.
If this is the case, I would like to explain that this issue can
occur since the same image to Intel-based computers is deployed on
the computer which is non-Intel-based. Hence, the computer cannot
boot up properly.
Considering the current situation, I suggest we try the following
steps to check if we can make any progress:
Suggestion 1: Disable the IntelPPM service using the relevant command:
===============
In Safe Mode, please go to Start, Run, and type CMD. Click OK to
open a DOS like command window.
In the window, please enter the following command:
sc config intelppm start= disabled
Press the Enter key to execute the command.
Restart the computer to check the result.
If the issue persists, let’s try to modify the relevant registry
keys to disable the IntelPPM service
Suggestion 2: Modify registry keys to disable the IntelPPM service
===============
Please go to Start, Run, and type REGEDIT. Click OK to open
Registry Editor.
In the left pane, please locate the following key:
My
Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\intelppm
3. Right click the above key and choose Export. Please save the
file as backup in .reg format. If any unexpected issue occur, we
can restore the registry keys.
Highlight the above key and double click the subkey named "Start"
in the right pane.
In the open window, please change the value to 4.
Click OK to save the change.
Quit Registry Editor and restart the computer to check the result.
If the issue persists, please understand that we may need to
recover the system using the installation disk of Windows XP. To
avoid confusion, let’s discuss the action plan in our next
communication.
Please try the above steps and let me know the results at your
earliest convenience.
I questioned whether I needed to also address this issue with Compaq,
but haven't heard anything back from MS, nor do I expect to. I imagine
the debate between MS and HP is only just beginning.
Richard P.
Not sure if you ever solved your problem, but I've been hearing a lot about
Intel/AMD drivers that can cause the problem you described.
http://www.computerworld.com/action/article.do?command=viewArticleBasic&arti
cleId=9085358&source=rss_news10
or
http://tinyurl.com/5cstka
"However, HP has posted a document to its support site that shifts the blame
right back to Microsoft. "After installing the initial release of Service
Pack 3 for Windows XP an error condition can occur," the HP document reads.
"The Service Pack 3 update copies an Intel power management driver to the
computer that was not on the computer before the update [emphasis added].
During Windows startup, computers with AMD processors may experience a blue
screen error."
FWIW, I've installed SP3 on nothing but AMD machines without any trouble.
About 4 so far, though none are HPs. 3 Dell's and 1 hand-rolled and none
have OEM installs, which seems to be the problem.
-----Original Message-----
FYI, I went ahead and downloaded/installed the Windows XP Service Pack
3
(KB936929) update, which installed OK, but upon the mandatory reboot,
the computer came up with the BSOD momentarily and then to the options
screen. When I repeatedly tried to start normally, it failed each time
as well as when I chose Last Good Configuration. I ended up having to
boot into safe-mode and then do a system restore back to before the SP3
install. The BSOD only flashes on for 1/30 of a second so I can't see
what it is.
Any ideas? The Compaq Presario Win XP Media Center has all critical
updates installed up until SP3.
Thanks in advance,
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