Wow. I think your experience, while nice to hear, is dependent on the person (people) you talk with.
About 6 months ago, I took my dad's Mac Mini (it was bought about 3 months after Apple first introduced them) into an Apple store to diagnose what was wrong with the built-in wireless on it. I spoke to a "Genius" who said he didn't know what "wireless" was (seriously). He grabbed another "Genius" who said we needed to install a wireless card into the expansion slot, then realized it was a Mac Mini and said Mac Mini's don't support wireless and then offered to sell me a newer computer. Neither of the above Geniuses could explain why Apple says Mac Mini's have built-in wireless. I finally spoke with another "Genius" who I overheard talking to someone else. I explained the situation, he looked at it (didn't open it up) and realized it was an early Mac Mini and that the early ones didn't include built-in wireless. He said if they had the replacement motherboard in stock, he would only charge me labor to replace it but apparently the replacement motherboards don't exist since he checked with several other stores and no one had them. In talking with him, I said "So, the Geniuses wear red shirts but not all people wearing red shirts are Geniuses". He said the requirements to become a genius had been so watered down that as long as you can chew gum, without falling over, you can become a genius. And this is 30 miles from Glitterati Central too. In this case, most of the customer service was staffed with people in red shirts who knew even less than the people forced to read a script of choices. -----Original Message----- From: Computer Guys Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Tom Piwowar Sent: Saturday, August 09, 2008 10:30 AM To: COMPUTERGUYS-L@LISTSERV.AOL.COM Subject: Re: [CGUYS] My Macintosh saga >This solution to my quandry clearly cost Apple a fair amount of >money, but they obviously wanted to keep a long time customer happy >and figured that an investment in that would be worth it to them. >They were right. I could not be happier. It is so sad that we are accustomed to vendors who make their problems, our problems. Their customer service is staffed with powerless, off-shore, script readers whose scripts always seem to conclude with "I sorry I can't help you." Doesn't Dell have an extra-cost service plan that claims to actually provide some service. Has anyone had any experience with this? ************************************************************************ * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** ************************************************************************ * ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
