I got decent enough service from an apple vendor this week. I bought a 30 gb iPod with MicroCenter's two year warranty extension about two and half years ago. The hard drive had started to stick and would lock up in certain tracks. I took it back to MicroCenter. They held it overnight calling the next day to offer me a gift card for the full price of the iPod and the warranty. I took the gift card back to the Mac department and got an 80 gb iPod.
I only had to wait a day and got the fiscal equivalent of what I started with two years ago. On Sat, Aug 9, 2008 at 7:31 PM, b_s-wilk <[EMAIL PROTECTED]> wrote: > Often, I think, it boils down to the person with whom the customer is >> dealing. That's why I want to take the time to praise the woman who >> helped me, and to make sure that Apple realizes the value they have >> in good and responsive employees such as her. >> >> >> With this in mind, it makes me wonder why they are being so >>> indifferent to their early-adopting iPhone customers. >>> >> >> To this, I have no answer. >> > > AppleCare and Mac Geniuses have a lot of discretion about how to provide > service to a customer. I took my broken iPod Nano to the genius bar a week > or so ago. The tech took my Nano which shorted out in a rain storm, turned > around, reached in a drawer, pulled out an identical shocking pink Nano and > gave it to me. The receipt said $0.00--which is what I paid for the original > Nano that I got with my new MacBook last September. The other iPod with the > dead HD, elicited a gentle RIP. All iPods in any condition qualify for $25 > towards a new one. > > The iPhone is different, as are all new Mac products. There was nothing > wrong with the iPhone. It worked; it was unique, a conversation piece, > literally. A new version came out. Apple offered a $100 rebate. That's > better than most products. When you buy a new electronic toy, guaranteed > that a new, better, faster one will come out within a month, just after the > last date you're allowed to return it. > > It's the price you pay for being on the leading/bleeding edge of tech. > > > Betty > > > > ************************************************************************* > ** List info, subscription management, list rules, archives, privacy ** > ** policy, calmness, a member map, and more at http://www.cguys.org/ ** > ************************************************************************* > -- John Duncan Yoyo -------------------------------o) ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
