Dell has their "Gold" technical support. It costs a bit more but usually allows you to avoid the inane low-level support most people are thrown into.
The folks at Gold usually skip the stupid stuff - did you turn your computer on, are you sure you put the CD in correctly and up until recently, were willing listen to what troubleshooting had been done. word on what trouble shooting they'd done. We have about 200+ systems here, 90% with Gold technical support. Generally, a call to Gold technical support is resolved pretty quickly. On occasion with Gold though, you have to bend the truth a little. I suspect it's the newness of the person on the phone. Larry -----Original Message----- From: Computer Guys Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Tom Piwowar Sent: Saturday, August 09, 2008 10:30 AM To: [email protected] Subject: Re: [CGUYS] My Macintosh saga >This solution to my quandry clearly cost Apple a fair amount of >money, but they obviously wanted to keep a long time customer happy >and figured that an investment in that would be worth it to them. >They were right. I could not be happier. It is so sad that we are accustomed to vendors who make their problems, our problems. Their customer service is staffed with powerless, off-shore, script readers whose scripts always seem to conclude with "I sorry I can't help you." Doesn't Dell have an extra-cost service plan that claims to actually provide some service. Has anyone had any experience with this? ************************************************************************ * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** ************************************************************************ * ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
