I'd say this is a pretty piss poor excuse for an Apple store. Or at
least the employees they have working there are. Here on the west
coast my only option in my town is an Apple certified reseller.
Whenever I've had a problem that was under warrantee all I had to do
was drop off the computer and say please fix it. They always did, no
questions asked. I'd try reporting them directly to Apple and then use
another store, or Apple directly.
Jeff M
On Sep 12, 2008, at 2:12 PM, Robert wrote:
Daughter bought a MacBook Pro a year ago and purchased a 3-year
warranty. Now, (1) DVD burner sometimes works, sometimes doesn't
and (2) there are dead pixels showing on the screen. She went to
the Apple store in Tysons Corner, waited 3 hours to see someone, and
was told to burn all the data on the computer to DVD disks (from the
burner that sometimes works) and to return. As for the pixels, they
said the computer had a dent so she would have to pay $800 for a
repair. She says the dent was caused by dropping her headphone onto
the computer.
I'm guessing they intend to reinstall the OS to try to fix the DVD
burner problem.
As for the dead pixels, they are not in the same location as the
dent. They are fairly few and randomly spaced.
How likely is the burner problem to be an OS problem? Or, are all
Mac problems always first assumed to be caused by the OS?
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