On Sep 12, 2008, at 5:12 PM, Robert wrote:
Daughter bought a MacBook Pro a year ago and purchased a 3-year warranty. Now, (1) DVD burner sometimes works, sometimes doesn't and (2) there are dead pixels showing on the screen. She went to the Apple store in Tysons Corner, waited 3 hours to see someone, and was told to burn all the data on the computer to DVD disks (from the burner that sometimes works) and to return. As for the pixels, they said the computer had a dent so she would have to pay $800 for a repair. She says the dent was caused by dropping her headphone onto the computer.
I took my out-of-warranty Powerbook to the Tysons' Apple store and received exemplary service. Got a brand new machine.
If she had to wait for three hours, that is probably because she had not scheduled an appointment.
i'd also say that a dent made by dropping some headphones would not have been sufficient to have caused a store employee reach such a decision. I am pretty sure that it is Apple's policy to leave such a decision to their repair folks, not to store employees who are not repair technicians. Store employees, to the best of my knowledge, merely take note of apparent cosmetic damages, but they do not make the final decisions in these matters.
A second opinion is needed, I think. Steve ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
