Guillaume Cottenceau wrote:

There are two categories of bugs:

1- bugs on install, or hardware support. We are burried under
  such bugs, with the following problems:

    - many duplicates
    - many poorly qualified bugs (and reporting accurate
      hardware information is non trivial)
    - the install changes much during beta stabilization
    - we have little resource to investigate hardware problems

hence, many of them stay open forever.


Maybe I don't understand the categories correctly, but I have submitted many install bugs with reproducible cases which seem to stay UNCONFIRMED forever. I'm assuming that UNCONFIRMED means that nobody has had time to try the reproducible case, and that if they had, the bug would have changed status to either ASSIGNED, WORKSFORME, or NEEDSINFO.

So not all install bugs which stay open forever do so because they are poor bug reports. The indication is that many of them simply don't get looked at because of resource issues.




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