-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 James Sparenberg wrote: > On Thu, 2003-03-06 at 07:17, Buchan Milne wrote: > >>-----BEGIN PGP SIGNED MESSAGE----- >>Hash: SHA1 >> >>Lissimore wrote: >> >> >>> Yes more bugs are being reported. But also keep in mind the bugs >> >>that were >> >>>reported, and nothing done about them. So they get reported >>>again...and...again...and again. >> >>People should *search* bugzilla before reporting again ... >> >> >>>( e.g. The SMP kernel installer bug was reported back in beta1 (Bug >> >>1553) >> >>>then again (bug 1823), then again (bug 2101), and then again (bug 2218). ) >> >>So, why did the reporters not search first? >> >> >>> So it's not a simple mater of people crawling out of the woodwork... >> >>some >> >>>bloody bugs get reported, and then not worked on for a long time (or even >>>declared as verified on bugzilla). >>> >> >>Instead of making a duplicate bug, users should *vote for* or *confirm* >>the existing entries! > > > Since when are bugs and bug shooting a popularity contest?
There is a difference between a bug, and a bug report. Bug reports can be, and often are incorrect. I work hand > in glove daily with both our QA division and our Consumer Support > Divisions. Bug is Bug.... When it comes in the door We evaluate them > immediately. They get moved from confirmed to assigned within 24 hours > (and I have the nag in Bugzilla set to start e-mailing the heck out of > personnel if needed.) Yes I know large numbers of bugs get reported ... > Yes I know it's a hassle. Yes I get developers yelling "I can't do > anything else but fix bugs" to which I generally reply "Yes?" And yes > 90% of the "bugs" we get hit with are actually problems with the distro > not our product, and mostly do to changes to improve things that break > what the consumer is used to. Fine ... that's part of doing business. > But let me ask you this.... Do you honestly think one of the largest > firms in the industry (who is now using our product) would like it if we > told them "We'll fix your bug when we get enough votes."..... *sigh* All your software is open source, and you provide it all for free to your customers? Remember that the proprietary model and open-source model differ slightly. In the proprietary model, someone is paying you to read and validate bug reports ... in the open source model, if you aren't paying, and you want your bug fixed, you need to ensure it can be validated easily, or ensure that someone does it for you. Regards, Buchan - -- |--------------Another happy Mandrake Club member--------------| Buchan Milne Mechanical Engineer, Network Manager Cellphone * Work +27 82 472 2231 * +27 21 8828820x121 Stellenbosch Automotive Engineering http://www.cae.co.za GPG Key http://ranger.dnsalias.com/bgmilne.asc 1024D/60D204A7 2919 E232 5610 A038 87B1 72D6 AC92 BA50 60D2 04A7 -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.1 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQE+aJ+2rJK6UGDSBKcRAh13AJ4nvVsYkwYziR+uff+A9FLBZksGLQCgsVJK OWbKVXJ/IyMxuVS0/av3nuM= =01Tp -----END PGP SIGNATURE-----
