On Fri, 2003-03-07 at 05:33, Buchan Milne wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > James Sparenberg wrote: > > On Thu, 2003-03-06 at 07:17, Buchan Milne wrote: > > > >>-----BEGIN PGP SIGNED MESSAGE----- > >>Hash: SHA1 > >> > >>Lissimore wrote: > >> > >> > >>> Yes more bugs are being reported. But also keep in mind the bugs > >> > >>that were > >> > >>>reported, and nothing done about them. So they get reported > >>>again...and...again...and again. > >> > >>People should *search* bugzilla before reporting again ... > >> > >> > >>>( e.g. The SMP kernel installer bug was reported back in beta1 (Bug > >> > >>1553) > >> > >>>then again (bug 1823), then again (bug 2101), and then again (bug > 2218). ) > >> > >>So, why did the reporters not search first? > >> > >> > >>> So it's not a simple mater of people crawling out of the woodwork... > >> > >>some > >> > >>>bloody bugs get reported, and then not worked on for a long time (or even > >>>declared as verified on bugzilla). > >>> > >> > >>Instead of making a duplicate bug, users should *vote for* or *confirm* > >>the existing entries! > > > > > > Since when are bugs and bug shooting a popularity contest? > > There is a difference between a bug, and a bug report. Bug reports can > be, and often are incorrect. > > I work hand > > in glove daily with both our QA division and our Consumer Support > > Divisions. Bug is Bug.... When it comes in the door We evaluate them > > immediately. They get moved from confirmed to assigned within 24 hours > > (and I have the nag in Bugzilla set to start e-mailing the heck out of > > personnel if needed.) Yes I know large numbers of bugs get reported ... > > Yes I know it's a hassle. Yes I get developers yelling "I can't do > > anything else but fix bugs" to which I generally reply "Yes?" And yes > > 90% of the "bugs" we get hit with are actually problems with the distro > > not our product, and mostly do to changes to improve things that break > > what the consumer is used to. Fine ... that's part of doing business. > > But let me ask you this.... Do you honestly think one of the largest > > firms in the industry (who is now using our product) would like it if we > > told them "We'll fix your bug when we get enough votes."..... *sigh* > > All your software is open source, and you provide it all for free to > your customers?
Both... it' revolves around a MySQL style system... > > Remember that the proprietary model and open-source model differ > slightly. In the proprietary model, someone is paying you to read and > validate bug reports ... in the open source model, if you aren't paying, > and you want your bug fixed, you need to ensure it can be validated > easily, or ensure that someone does it for you. Actually no one is paying me right now... the hassles of a startup. Problem here is you can't vote. I used up my vote a while back and although I could confirm a number of bugs... I can't ...no vote left. > > Regards, > Buchan > > - -- > |--------------Another happy Mandrake Club member--------------| > Buchan Milne Mechanical Engineer, Network Manager > Cellphone * Work +27 82 472 2231 * +27 21 8828820x121 > Stellenbosch Automotive Engineering http://www.cae.co.za > GPG Key http://ranger.dnsalias.com/bgmilne.asc > 1024D/60D204A7 2919 E232 5610 A038 87B1 72D6 AC92 BA50 60D2 04A7 > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.2.1 (GNU/Linux) > Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org > > iD8DBQE+aJ+2rJK6UGDSBKcRAh13AJ4nvVsYkwYziR+uff+A9FLBZksGLQCgsVJK > OWbKVXJ/IyMxuVS0/av3nuM= > =01Tp > -----END PGP SIGNATURE----- > >
