Hi everyone. If you accept mail for your members what is your process for letting them know they have mail, how do you keep the mail and do you have a log to show when they were notified and when they picked up mail? I am having an issue with a member saying they received a notification email from us that they had mail but then coming in and it not being in their folder. We have a log through COBOT of all emails sent to members and do not show that an email was sent to them. Just curious what your process is for mail pick up and notification. Thanks!
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