FYI, from my experience, there’s a psychology of the customers that can tip the
scale for the business decision on how to manage mail. Issue:
- If you provide mail notification to presumably everyone, you open the
door to committing to process 100% of the mail to 100% of your members.
- If you have members pay more to get notified, then you limit the
amount of work to process mail, outside of just sorting it (my recommendation).
That said, how many or what % would pay to be notified? We’ve learned from
managing literally 100’s of mail recipients at a time, that it’s faster and
simpler for us to manually notify people thru email:
“You’ve received mail from
ABC
XYZ
Etc.”
Done. No other tech required.
Why? There’s really only a handful (anecdotally ~10%) of our members who get
mail regularly enough or urgently enough to require weekly, let alone daily,
notifications.
JEROME CHANG
talk to us: (323) 330-9505
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> On Jun 19, 2018, at 9:31 AM, Alex Hillman <dangerouslyawes...@gmail.com>
> wrote:
>
> I'm also very interested in an app that helps us notify/remind our members
> when they get mail. Our biggest problem is people not knowing (or knowing and
> then forgetting) that they have mail or packages to pick up.
>
> I've tried the other mailroom management apps for coworking spaces and
> apartment buildings and they're either buggy, expensive, or both!
>
> My "dream" app would be very simple:
>
> 1 - take a photo of the label and OCR the name/address.
> 2 - attempt to match the name to a name on our membership roster.
> 3 - if it's a direct match, fire off an email with the photo attached. If
> there are multiple potential matches, let us pick the correct one and fire
> off the same kind of notice.
>
> Special bonus if there's a way for us to go back and tag items that haven't
> been picked up yet to send a reminder of some sort.
>
> OCR is the hardest part of the whole stack, so I'd be okay with manual entry
> if it's fast (minimal number of taps/clicks/steps to find and notify).
>
> IMO the person who builds this as an app and integrates it with multiple
> coworking platforms is going to make a ton of money, this is a very painful
> problem for a lot of spaces.
> ------------------
> The #1 mistake in community building is doing it by yourself.
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>
>
>> On Mon, Jun 18, 2018 at 11:47 AM Joshua Webb <jos...@growthli.com> wrote:
>> Customer data so no rekeying but also to have some record inside Officernd
>> about each notification so it can be seen there instead of just in the app.
>>
>> Billing would be a good idea for excessive mail handling or forwarding but
>> not a deal breaker.
>>
>> My email is jos...@growthli.com
>>
>> Joshua Webb
>>
>> Founder at Growthli
>>
>> 844-455-GROW (4769)
>> Https://Growthli.com
>>
>> © Growthli | A Place To Learn, Grow, & Office™
>>
>>
>>> On Mon, Jun 18, 2018, 8:59 AM <m...@deskcowork.co.uk> wrote:
>>> Hey Josh,
>>>
>>> For sure i'll ping you an email! you can have a look and see if it's any
>>> use to you :)
>>>
>>> It could integrate into OfficeRnD via Zapier - we also use OfficeRnD but
>>> haven't found a need to integrate it just yet. Are you thinking for billing
>>> purposes or just adding the customer data?
>>>
>>> Uwe - thats cool I like that idea too!
>>>
>>>> On Sunday, June 17, 2018 at 11:24:19 PM UTC+1, Joshua Webb wrote:
>>>> I would be interested in it Matt. Especially if it could possibly
>>>> integrate with our management system OfficeR&D
>>>>
>>>> Joshua Webb
>>>> Chief Growth Antagonist
>>>> jos...@growthli.com 844-455-GROW (4769) Growthli.com
>>>>
>>>>
>>>>> On Sun, Jun 17, 2018 at 2:08 PM, <ma...@deskcowork.co.uk> wrote:
>>>>> Hey Gretchen,
>>>>>
>>>>> I built an app for our cowork space - it sends a notification to them
>>>>> with the date that it came in and any identifiers. It records all the
>>>>> post received to their account so we can easily look something up if they
>>>>> have suggested something fishy about it...
>>>>>
>>>>> 1) we check it in on the app
>>>>> 2) they get the notification to pick it up
>>>>> 3) we pigeon hole it.
>>>>>
>>>>> I was thinking about making it available for other cowork spaces to use.
>>>>> Would be interesting to get your thoughts on it if it would help you too!
>>>>> I am also looking at building in a mail forwarding offering, where they
>>>>> can select any pieces of mail they would like forwarded or something. Not
>>>>> sure yet!
>>>>>
>>>>>> On Tuesday, June 12, 2018 at 11:08:43 PM UTC+1, Gretchen Bilbro wrote:
>>>>>> Hi everyone. If you accept mail for your members what is your process
>>>>>> for letting them know they have mail, how do you keep the mail and do
>>>>>> you have a log to show when they were notified and when they picked up
>>>>>> mail? I am having an issue with a member saying they received a
>>>>>> notification email from us that they had mail but then coming in and it
>>>>>> not being in their folder. We have a log through COBOT of all emails
>>>>>> sent to members and do not show that an email was sent to them. Just
>>>>>> curious what your process is for mail pick up and notification. Thanks!
>>>>>
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>>>>
>>>
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