I’m all in favour of normalising the social media presence of the CRM. The idea of a "StackOverflow account/section to provide community-based FAQ support for modeling and software design questions” is intriguing. That could be a good way to remove some of the mystique behind the CRM (I was in a meeting yesterday of Oxford museum and library people who _again_ dismissed the CRM as “just far too complicated”). We need more practical documents like that at https://dl.dropboxusercontent.com/u/34109569/Mapping%20Narrative4.pdf
Sebastian Rahtz Chief Data Architect, IT Services
