The one I love is where they call to "verify your information" for a directory and then say you ordered a copy of it. I've gotten very careful how I answer that question. I always say "I am not ordering this". One time we got an invoice from a directory with a former staff member (who hadn't been here for several years) as the person who authorized the order. After several nasty calls I threatened them with the city attorney which worked just fine!
Judy Duer Library Director Temple (TX) Public Library [email protected] 100 W. Adams Ave. Temple TX 76501 254 298-5707 254 298-5328 (fax) ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Linda Howell Sent: Friday, October 02, 2009 12:05 PM To: [email protected] Subject: Re: [ctls-l] Telephone Scams My scams were light bulbs; the guy told me what size we needed. The second was copier toner. I had only been at the library a short time and the caller knew the brands of our copiers, which I didn't! I confess, I fell for one, but we refused to accept the shipment. After I got the invoice, I called the company and told them it had been returned and we would not pay the invoice. They continued to call for six months, when they threatened the collection agency, I threatened with our county attorney. The calls stopped. Thanks, Linda H ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Katelyn Patterson Sent: Friday, October 02, 2009 11:15 AM To: [email protected] Subject: [ctls-l] Telephone Scams If someone calls your library and says they need to get the model number off of your printer, do not give it to them. If you are leasing your printer from a company, they should have this information on your machine. These people are just trying to find out what type of toner or ink to try to sell you in the future. If they sound the least bit legit, have them confirm their company name and identification before giving out any information. We just got our second toner scam phone call in two days. I just thought it might be worth while to mention this in case it happens to any of our members. I am sure there are a million other telephone scams. If you know of any others, share them with us so we can all be on the look out! Thank you! And Happy Friday!! Katelyn Patterson Office Coordinator Central Texas Library System, Inc. 1005 West 41st Street, Ste 100 Austin, TX 78756 512-583-0704 ext. 13 office 512-583-0709 fax www.ctls.net<http://www.ctls.net> When I think of all the books still left for me to read, I am certain of further happiness. ~Jules Renard
