On Mon, Nov 13, 2023 at 7:48 AM Stefan Monnier <monn...@iro.umontreal.ca> wrote: > > >> Indeed, technically-inclined people are often better served with Free > >> Software, and Free Software can also be a great choice for large > >> corporations who can either have on-site techsupport people or can hire > >> external support, but it is a lot more difficult to find commercial > >> support for merely non-techie user. This is mostly the domain of > >> proprietary software :-( > > > > The way out of this is having strong local user groups, which is, > > of course, easier in densely populated areas. > > I think this still only covers a small fraction of the problem. > It just lowers the bar of the "technically-inclined" limit. > I think many more people just want to have someone they can call on > the phone to help them get through their yearly technical problem.
In my experience I get much better support from the user community of an open source product then I get from paid support of a commercial product. Frequently I know more about the product than the person I am dealing with.
