John,
I guess my point is more about how to use a list for support. I'm sure
that Declude wouldn't want to deal with dozens of people separately
when they can deal with them (and learn from them) all at once.
They reverted to responding to such things posted on the list in
private in many cases for some reason that totally escapes me. Not
only that, but not all support requests are answered, or answered in a
timely manner. Things would work much better if they were open and
responsive to this list. They might not prefer this, but I'm virtually
certain that I speak for almost everyone here.
Matt
John Shacklett wrote:
Matt, I did get a reply from Gerry
earlier and I resubmitted my earlier support email to him, and he
indicated they would escalate things, but that's it.
Glenn,
I understand that logs might be difficult for you to post, but I would
like to suggest that everyone experiencing such issues should attempt
to share log entries if at all feasible. That would go a long way,
especially when there could be multiple issues occurring that people
are speaking about in one thread.
So far it looks like every message was sent from a null sender that was
reported to the list.
Could people also confirm if they have settings for weight-based tests
configured with actions in their Global.cfg? Something like:
WEIGHT10 SUBJECT [SPAM]
WEIGHT20 HOLD
WEIGHT30 DELETE
Needless to say, when a half dozen people post about issues like this,
it would be nice to get some list feedback from Declude within 8
hours. There's no sense in keeping this all a secret. Since I haven't
heard anything back about this stuff, I have to now go on a goose chase
in my system trying to figure out if there is an issue without even
knowing exactly what it is. That wastes a lot of time when multiplied
by the dozens of people that might react the same way on this list to
such reports.
Thanks,
Matt
Glenn \ WCNet wrote:
I've had a swarm of stock-quote
spam in the last few days. Declude 1.81, Imail 7.15. Appears from the
headers there are no Declude tests running at all on these msgs, but
there are Declude headers added. Majority are null senders. Various
IPs. Some have my addy referenced as an X-RCPT, some do not. Majority
also have an SMTP-FWD header. Those that are to legitimate recipients
on my host, none of them (that I've checked thus far) have a fowarding
addy set. Some but not all are being sent using The Bat! client. My
Declude logs run up to 800MB per day, difficult to search them for
details.
Received: from SMTP32-FWD by
wcnet.net
(SMTP32) id A00000E38; Mon, 5 Jun 2006 00:48:32 -0500
Received: from SMTP32-FWD by wcnet.net
(SMTP32) id A00000F48; Mon, 5 Jun 2006 00:48:32 -0500
Received: from ZIA [203.81.233.129] by wcnet.net with ESMTP
(SMTPD32-7.15) id A5A187B7034E; Mon, 05 Jun 2006 00:48:17 -0500
Date: Mon, 5 Jun 2006 05:48:33 -0300
From: "Blair Montano" [EMAIL PROTECTED]
X-Mailer: The Bat! (3.78.20) Personal
Reply-To: [EMAIL PROTECTED]
X-Priority: 3 (Normal)
Message-ID: <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Subject: You Too Can Profit From Microcaps
MIME-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
X-Declude-Sender: <> [203.81.233.129]
X-Declude-Spoolname: Dc5a187b7034ef2f2.SMD
Status: R
X-UIDL: 323778081
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