I will agree with you Matt. Even Declude support in the past months have been lacking. Very much, lacking and development lacking... But you'll notice the force in promoting Declude to it's users to upgrade with costs to versions that include different programs.
I did get an email from a "non-support" person at declude recently (finally) indicating they know the issues and said that they are "continuing to add development talent to our growing company". Which translate to me, they do not have the people for it (support) or development of declude but are seeking it -- as you will notice on their website for positions that are open. -Erik -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Monday, June 05, 2006 11:47 PM To: [email protected] Subject: Re: [Declude.JunkMail] No Tests Run John, I guess my point is more about how to use a list for support. I'm sure that Declude wouldn't want to deal with dozens of people separately when they can deal with them (and learn from them) all at once. They reverted to responding to such things posted on the list in private in many cases for some reason that totally escapes me. Not only that, but not all support requests are answered, or answered in a timely manner. Things would work much better if they were open and responsive to this list. They might not prefer this, but I'm virtually certain that I speak for almost everyone here. Matt John Shacklett wrote: Matt, I did get a reply from Gerry earlier and I resubmitted my earlier support email to him, and he indicated they would escalate things, but that's it. From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matt Sent: Monday, 05 June 2006 4:29 PM To: [email protected] Subject: Re: [Declude.JunkMail] No Tests Run Glenn, I understand that logs might be difficult for you to post, but I would like to suggest that everyone experiencing such issues should attempt to share log entries if at all feasible. That would go a long way, especially when there could be multiple issues occurring that people are speaking about in one thread. So far it looks like every message was sent from a null sender that was reported to the list. Could people also confirm if they have settings for weight-based tests configured with actions in their Global.cfg? Something like: WEIGHT10 SUBJECT [SPAM] WEIGHT20 HOLD WEIGHT30 DELETE Needless to say, when a half dozen people post about issues like this, it would be nice to get some list feedback from Declude within 8 hours. There's no sense in keeping this all a secret. Since I haven't heard anything back about this stuff, I have to now go on a goose chase in my system trying to figure out if there is an issue without even knowing exactly what it is. That wastes a lot of time when multiplied by the dozens of people that might react the same way on this list to such reports. Thanks, Matt Glenn \ WCNet wrote: I've had a swarm of stock-quote spam in the last few days. Declude 1.81, Imail 7.15. Appears from the headers there are no Declude tests running at all on these msgs, but there are Declude headers added. Majority are null senders. Various IPs. Some have my addy referenced as an X-RCPT, some do not. Majority also have an SMTP-FWD header. Those that are to legitimate recipients on my host, none of them (that I've checked thus far) have a fowarding addy set. Some but not all are being sent using The Bat! client. My Declude logs run up to 800MB per day, difficult to search them for details. Received: from SMTP32-FWD by wcnet.net (SMTP32) id A00000E38; Mon, 5 Jun 2006 00:48:32 -0500 Received: from SMTP32-FWD by wcnet.net (SMTP32) id A00000F48; Mon, 5 Jun 2006 00:48:32 -0500 Received: from ZIA [203.81.233.129] by wcnet.net with ESMTP (SMTPD32-7.15) id A5A187B7034E; Mon, 05 Jun 2006 00:48:17 -0500 Date: Mon, 5 Jun 2006 05:48:33 -0300 From: "Blair Montano" [EMAIL PROTECTED] X-Mailer: The Bat! (3.78.20) Personal Reply-To: [EMAIL PROTECTED] X-Priority: 3 (Normal) Message-ID: <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] Subject: You Too Can Profit From Microcaps MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit X-Declude-Sender: <> [203.81.233.129] X-Declude-Spoolname: Dc5a187b7034ef2f2.SMD Status: R X-UIDL: 323778081 --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. [This E-mail scanned for viruses by Declude EVA] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
