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Actually, Matt, it's worse than that. I have made
several observations about issues I'm having with the current release [for
example: built-in AVG does NOT work for me, not ever, not even once; newest
release version has a virus logging change that broke my daily activity summary
report script], and I get "we've relayed your problem to engineering" as a
response and that's the end of it.
John,
I guess my point is more about how to use a list for
support. I'm sure that Declude wouldn't want to deal with dozens of people
separately when they can deal with them (and learn from them) all at
once.
They reverted to responding to such things posted on the list in
private in many cases for some reason that totally escapes me. Not only
that, but not all support requests are answered, or answered in a timely
manner. Things would work much better if they were open and responsive to
this list. They might not prefer this, but I'm virtually certain that I
speak for almost everyone here.
Matt
John Shacklett wrote:
Matt, I did get a reply from Gerry earlier and I
resubmitted my earlier support email to him, and he indicated they would
escalate things, but that's it.
Glenn,
I
understand that logs might be difficult for you to post, but I would like to
suggest that everyone experiencing such issues should attempt to share log
entries if at all feasible. That would go a long way, especially when
there could be multiple issues occurring that people are speaking about in one
thread.
So far it looks like every message was sent from a null sender
that was reported to the list.
Could people also confirm if they have
settings for weight-based tests configured with actions in their
Global.cfg? Something like:
WEIGHT10 SUBJECT [SPAM]
WEIGHT20 HOLD
WEIGHT30 DELETE
Needless to say, when a half
dozen people post about issues like this, it would be nice to get some list
feedback from Declude within 8 hours. There's no sense in keeping this
all a secret. Since I haven't heard anything back about this stuff, I
have to now go on a goose chase in my system trying to figure out if there is
an issue without even knowing exactly what it is. That wastes a lot of
time when multiplied by the dozens of people that might react the same way on
this list to such reports.
Thanks,
Matt
Glenn \
WCNet wrote:
I've had a swarm of stock-quote spam in the
last few days. Declude 1.81, Imail 7.15. Appears from the
headers there are no Declude tests running at all on these msgs, but there
are Declude headers added. Majority are null senders. Various
IPs. Some have my addy referenced as an X-RCPT, some do not.
Majority also have an SMTP-FWD header. Those that are to legitimate
recipients on my host, none of them (that I've checked thus far) have a
fowarding addy set. Some but not all are being sent using
The Bat! client. My Declude logs run up to 800MB per day,
difficult to search them for details.
Received: from SMTP32-FWD by
wcnet.net
(SMTP32) id A00000E38; Mon, 5 Jun 2006 00:48:32
-0500
Received: from SMTP32-FWD by wcnet.net
(SMTP32) id
A00000F48; Mon, 5 Jun 2006 00:48:32 -0500
Received: from ZIA
[203.81.233.129] by wcnet.net with ESMTP
(SMTPD32-7.15) id
A5A187B7034E; Mon, 05 Jun 2006 00:48:17 -0500
Date: Mon, 5 Jun 2006
05:48:33 -0300
From: "Blair Montano" [EMAIL PROTECTED]
X-Mailer:
The Bat! (3.78.20) Personal
Reply-To: [EMAIL PROTECTED]
X-Priority: 3
(Normal)
Message-ID: <[EMAIL PROTECTED]>
To:
[EMAIL PROTECTED]
Subject: You Too Can
Profit From Microcaps
MIME-Version: 1.0
Content-Type: text/plain;
charset=us-ascii
Content-Transfer-Encoding: 7bit
X-Declude-Sender:
<> [203.81.233.129]
X-Declude-Spoolname:
Dc5a187b7034ef2f2.SMD
Status: R
X-UIDL: 323778081
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