We are also have a problem with Declude recently. It doesn't crash our
system per say but it causes our system to go to 100% CPU utilization,
memory usage goes way up and SMTP timesout (even though there are a lot of
STMP & Declude processes showing up). We have had to reboot our mail server
once a day because of this.
----- Original Message -----
From: "R. Scott Perry" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Wednesday, September 12, 2001 10:24 PM
Subject: Re: [Declude.JunkMail] Declude crashing and taking up 99% CPU
>
> > >other similar information? What *exactly* does the error message say,
the
> > >complete text of it? I can't recall ever seeing NT/2000 report a crash
> > >without at least the memory address that the crash occurred at.
> >
> >user32.dll is the main text of the message. There is just the pop up
> >window reporting that user32.dll has failed.
>
> What you describe cannot be distinguished with the Microsoft
> "Too-many-service-started-processes" problem. Unless I get the exact text
> of the message, I'll have to assume that that is the problem. The links
> are http://support.microsoft.com/directory/article.asp?ID=KB;EN-US;Q142676
> and http://support.microsoft.com/directory/article.asp?ID=kb;en-us;Q126962
.
>
> There are several sources of this problem. One is that Microsoft has an
> apparently undocumented type of memory that it allocates to (again,
> apparently) all processes. It apparently allocates a certain amount of
> memory to each process, which can differ based on whether the process was
> started normally or through a service. Microsoft says it allocates this
> memory to force ill-behaved programs from consuming too much resources --
> but doesn't explain why it allocates all those precious resources even if
> they are not needed. It sounds like they are used for GUI stuff (icons,
> palettes, mouse pointers, etc.) that aren't used in most services anyways.
>
> So this problem can exist with any programs. The reason it is so apparent
> in IMail (with or without Declude) is that IMail [1] runs as a service and
> [2] creates a new process (rather than thread) for each E-mail that needs
> to be delivered. The problem gets even worse with Declude creating extra
> processes for the virus scanning.
>
> We are trying to find a way to prevent this problem, which may or may not
> be possible to do (it may only be possible to offload it, so that it can
> only happen once the smtp32.exe process is started, for example).
However,
> this is a difficult process since Microsoft is referring to undocumented
> memory (their >1gig MSDN knowledge base references to "desktop heap", the
> term they use for this type of memory, only brings up articles about this
> problem, no documentation of the memory type).
>
> -Scott
> ---
> Declude: Anti-virus, Anti-spam and Anti-hijacking solutions for
> IMail. http://www.declude.com
>
> ---
>
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